August 15, 2012

At On Call Centre, it’s our job to provide exceptional customer experiences 24×7, every day of the year. The loyalty our clients receive speaks volumes to how well we handle their customers’ calls. Even if you’re not one of our clients, we know that the customer experience is important to you, too. We ask you…The post 3 Call Answering Techniques That Tell Your Customers You Value Them appeared first on On Call Centre.

August 2, 2012

In April 2012, the research firm Forrester Research surveyed businesses to determine customer experience goals and trends. Among other things, this looked at what makes for a gold-rated call answering service. Their research revealed that: At 77 percent, improving the online customer experience was “the most common objective” Despite the number of customers who still…The post 2 Tips for a Gold-Rated Call Answering Service Strategy appeared first on On Call Centre.