Serving Ottawa, Toronto, Montreal (Canada)

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Archive for July 2013

Do You Serve a Bilingual Marketplace?

Do You Serve a French-English bilingual marketplace like Ottawa, Montreal, Toronto—or really anywhere in Canada? If so, do you offer customers the option to speak with a French- or English-speaking customer service representative? In our experience, offering choice increases an overall positive customer experience leading to better engagement and repeat business. Here’s why clients choose…

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On Call Earns 15th Consecutive ATSI Award of Excellence

Last month, On Call Centre earned the Diamond Plus Award for 15 consecutive ATSI Awards of Excellence. ATSI (Association of TeleServices International) is one of two third-party organizations that quality-assure our services. “The Award of Excellence allows the participating companies to benchmark their customer focused culture and processes against proven standards of excellence,” says ATSI…

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