July 16, 2013
Do you serve a French-English bilingual marketplace like Ottawa, Montreal, Toronto—or really anywhere in Canada? If so, do you offer customers the option to talk with a French- or English-speaking customer service representative? In our experience, providing this choice results in a more overall positive customer experience. In turn, this leads to better engagement and…The post Do You Serve a Bilingual Marketplace? appeared first on On Call Centre.
July 2, 2013
Last month, On Call Centre earned the Diamond Plus Award at the ATSI Awards of Excellence for the 15th consecutive year. ATSI (Association of TeleServices International) is one of two third-party organizations that quality-assure our services. “The ATSI Award of Excellence allows the participating companies to benchmark their customer-focused culture and processes against proven standards…The post On Call Earns 15th Consecutive ATSI Award of Excellence appeared first on On Call Centre.
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