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Archive for October 2013

What Can You Learn from Your Customers’ Questions?

Answering Services and Inbound Call Center Services   The idea for this blog post was seeded by a recent article written by Mike Hennessy at CRM.com (customer relationship management). Entitled What We Can Learn from Customers’ Craziest Questions, the author explores how the unusual questions that an answering service provider or inbound call center service…

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Are You Looking for an Answering Service?

Although price is an important consideration, it shouldn’t be the main criteria in your final selection of an answering service partner. Here’s some additional important criteria to take into consideration. Are they experienced? Ask how many years the answering service provider has been in business; how many years of experience the customer service representatives (CSR)…

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