November 15, 2013

It’s a competitive market out there. Everyone is fighting to increase brand loyalty. That’s why, when I saw the article “Want to Dominate Your Competitors? Focus on a Customer Service Strategy” on callcentertimes.com, I immediately clicked. The author is John Tschohl, President of the Service Quality Institute. He is absolutely correct when…The post How Can I Increase Brand Loyalty? appeared first on On Call Centre.

November 1, 2013

I recently read a thought provoking article from callcentrehelper.com on excellent customer service provided by inbound call centers. The author, Paul Cooper, poses the question, “What does toast have in common with customer service?” If you add jam to customer service, it becomes sweet; if you add beans, it becomes savory. His conclusion:…The post What Makes Customer Service Excellent Customer Service? appeared first on On Call Centre.