January 16, 2014

Forty percent of customers prefer calling a business to other means of communication. That’s compared to just 29 percent who prefer face-to-face, 18 percent who prefer email, and 13 percent who prefer chat. If your business provides customers with a phone number to reach you, you’re one step closer toward delivering…The post Can an Answering Service Help Improve Your Customers’ Experiences? appeared first on On Call Centre.

January 16, 2014

  If you’re like me, you enjoy reading any and all articles about your profession. I recently read this article published by Nexa Receptionists entitled, We don’t just answer your calls, we communicate with your customer. There are a lot of great tips for professional customer service representatives. Here are just a couple of the…The post Professional Customer Service Representatives: Engage Your Customers appeared first on On Call Centre.

January 2, 2014

The quality of service you deliver can make or break the relationships you have with your customers. And there are so many factors to consider when defining quality. Do you need to answer your phones during regular business hours only or would your customers prefer to reach me 24/7? Do your customers…The post Loyal Customers Are Repeat Customers appeared first on On Call Centre.