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Archive for February 2014

How Do You Know if You Need an Answering Service?

          Have you ever wondered if you need an inbound telephone call answering service? First off, an answering service can benefit you whether you are self-employed, a small business, a large business, a fundraiser or managing a customer support department. Here are the signs that you would benefit from an answering…

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Do Your Customer Service Representatives Have Exceptional Listening Skills?

        Exceptional listening skills drive customer loyalty. Consider the decline in customer satisfaction when a professional customer service representative providing telephone call answering services or inbound call center services gets the message wrong or talks over the customer. Exceptional customers service representatives drive exceptional customer satisfaction. The title of Vicki Nihart’s article,…

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