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Archive for July 2014

What’s the #1 Factor to a Great Customer Experience?

      Think about a service issue you had with a vendor. Perhaps you experienced some leaky plumbing after regular business hours. The number of voice mail messages you left with your plumber were adding up as quickly as the water damage. That’s frustrating, stressful and definitely not a great customer experience. 82% of…

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Leverage Customer Service to Hold On to Your Customers

          Have you ever wondered why a customer decided to take their business elsewhere? Most don’t bother to explain their reasoning; they just leave. But research by Focused Marketing reveals the reasons. Why do customers leave? 68% of customers leave because of the poor treatment they receive 15% turn to the…

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