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Archive for August 2014

Make Every Customer a “Very Satisfied” Customer

            I recently read an article in the July 2014 issue of Call Center Times. The article, Customer Experience Makeover: What to Work on First? discusses five strategies to improve the customer experience. The fifth and final strategy is: Move satisfied customers to very satisfied customers. Here are just a…

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Your Customers Deserve an Awesome Answering Service Experience

          Think about the last time you had an issue with a service or product. Was it easy to reach the vendor? Did the vendor correct the problem quickly? Were you satisfied or dissatisfied with the customer service representative that assisted you? Did you know? On average, people tell 9 other…

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