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Archive for October 2015

The Service Quotient Behind Answering Services

        The author of an article in www.callcentre.co.uk states rightfully that perceptions of customer care as a career should be challenged. He explains that the industry attracts “incredibly talented and motivated people.” As a provider of professional inbound call centre services and answering services, we wholehearted agree with the author. It’s our…

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Customer Service that Delivers Repeat Customers

            Did you know that inadequate customer service costs you business? Recent research by First Direct, presented in a blog article on callcentre.co.uk, reveals that “people are increasingly turning their backs on brands that don’t deliver.” And, while, this research was done in the U.K., it takes no stretch of…

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