• November 16, 2015

                Did you know that 80%* of customers hang up when they go to voice mail? That’s because customers experience frustration when they’re greeted by either an auto-attendant or voice mail. If you are a small business relying on voice mail, you might be losing out on new business or…The post 3 Customer Experience Tips appeared first on On Call Centre.

  • November 3, 2015

                    Today, your customers have a multitude of choice when deciding to whom to give their business. By delivering exceptional customer service, you can hold on to your customers which, in turn, grows your business. For this reason, I was surprised to read that some companies believe they…The post Lead with Exceptional Customer Service appeared first on On Call Centre.