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Archive for November 2015

3 Customer Experience Tips

            Did you know that 80%* of customers hang up when they go to voice mail? That’s because customers experience frustration when they’re greeted by either an auto-attendant or voice mail. If you are a small business relying on voice mail, you might be losing out on new business or…

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Lead with Exceptional Customer Service

                Today, your customers have a multitude of choice when deciding to whom to give their business. By delivering exceptional customer service, you can hold on to your customers which, in turn, grows your business. For this reason, I was surprised to read that some companies believe they…

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