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Archive for October 2017

Deliver a WOW answering service or call centre service customer experience

This week, I read an article published by the CallCentreGuru blog. Entitled “Become a Call Center Manager that WOWs!”, the author discusses how a successful call centre “all starts with the call center manager, the person everyone in the call center looks towards for structure, guidance, mentoring, leadership, knowledge and above all pointing the way.”…

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Why Switch from Voicemail to an Answering Service?

Did you know that 67%* of people hang up if they are unable to reach a live person? Partnering with an experienced answering service provider or call center provider will not only help to increase the number of new prospects you stay on the line in order to speak with your organization, the service provider…

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