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Archive for February 2018

Around-the-Clock Customer Service Can Be Your Competitive Advantage

Today’s customers expect that they can reach your business 24 hours a day, 7 days a week, 365 days a year. How can you offer that service if you’re a small business? How can you cost-effectively offer that service if you are the manager of a customer support department? At On Call Centre, we provide…

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Differentiate with Live CSRs Who Answer Your Customers’ Phone Calls

If you are an owner of a small business or manager of a customer support department, you may be looking for opportunities to improve your customers’ experiences with your brand. Technology that’s getting a lot of media attention this year is the chatbot. A recent article on chatbots though reveals that the technology, “…may not always…

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