First of all, why do you need an answering service? Assuming you are a small business, you and your team are human. Which means you or your team can’t be available 24 hours a day. And, as a small business, it doesn’t make good business sense to employ staff around the clock. So, this is where a professional telephone call answering service does make good business sense.
Here are three benefits of a professional telephone call answering service:
- 24/7/365. Professional customer service representatives ensure that your customers receive an exceptional customer experience any time of the day or night, which means your customers will remain loyal customers.
- Live, beating heart. You could say, “Why not just use voice mail?” It’s well known that voice mail delivers the perception that a business doesn’t care and, in the case of an emergency, delivers anxiety. Your customers are anxious because they don’t know if and when you’ll get their message.
- Accuracy. The customer service representatives take down accurate details of each call and deliver the message to the most appropriate employee at your company—in an efficient, timely and reliable manner.
Be sure to read this blog article: How to Qualify the Best Answering Service for Your Business?
Do you need a high quality and highly reliable telephone call answering service? Not only does On Call Centre work 24/7/365, provide overflow service, and employ fluently bilingual CSRs, we have more than 40 years of experience and thousands of satisfied clients. Consider partnering with On Call Centre for your call answering service.