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4 Reasons a Fundraiser Uses an Answering Service

For teams responsible for fundraising drives, who can’t realistically handle the volume of inbound telephone calls, an experienced inbound call centre partner is a must.

At On Call Centre, our fundraiser clients don’t get cookie-cutter solutions. That’s because we know that every fundraising drive is unique—from the fundraising goals to the donors on the other end of the phone calls. So we collaborate with our fundraiser clients to blueprint the program that best achieves their needs.

In our experience, there are four key reasons why fundraisers turn to On Call Centre for their inbound telephone call answering services:

  1. We have 40 years of experience and thousands of satisfied clients.
  2. Our customer service representatives (CSR) are fluent French-English bilingual, fluently multi-cultural. They understand the nuances of both languages so that the process of making a donation is made easy for the donor.
  3. We have been recognized with awards for exceeding high levels of customer service. On Call Centre has received seven consecutive Canadian Call Management Association (CAM-x) Awards of Excellence and 14 consecutive Association of TeleServices International, Inc. (ATSI) Awards of Excellence. The quality of our customer service is second to none.
  4. For fundraisers whose campaigns run around-the-clock On Call Centre is a wise choice because we run around-the-clock. We provide inbound telephone call answering services 24/7/365—sometimes 366.

Do you need a high quality and highly reliable inbound call centre service? Do you need calls answered outside of regular business operating hours? Consider partnering with a telephone call answering service.