Virtual receptionist services are more than just an audible presence for your business – they provide a streamlined, professional method of managing customer calls. For small and medium-scale enterprises, it may seem like a live virtual receptionist feature is too much.
But by assigning this responsibility to a qualified virtual call centre, you can guarantee that all incoming communications receive the highest level of care and attention Moreover, chat is a proven way to bring back visitors to your website, thus encouraging leads as well as existing customers to come back to your brand. Emarketer’s research found that 63% of customers were more likely to return to a brand that offers live chat feature.
5 Ways SMEs Benefit from Live Virtual Receptionist Service
Adding a live virtual receptionist service simplifies the work of your front desk personnel and always makes customer support available. Here are five solid benefits that a live answering service can bring your business:
Streamlines Appointments
Make the usual mundane appointment-setting process much smoother with a live virtual receptionist. With a customizable provider, your company can take advantage of unified, automated technology that can make appointment-setting uniform, convenient, and accurate for both you and the customer. A live virtual receptionist would help reduce no-shows and last-minute cancellations because of real-time notifications. Your shared calendar ensures everyone is informed—no more tedious manual scheduling needed!
Broadens Your Accessibility
Virtual receptionists do more than just take customer calls. They can also be set up for live chats and emails. Offering multiple communication channels puts your business ahead of the curve, as you can cater to more leads and establish your business to have a reliable customer service. Being available for omnichannel services means you are reachable via phone, email, chat, socials, and SMS. Most importantly, live virtual receptionist services can communicate using the needed language. Because the trained customer service staff are multilingual, clients can serve customers worldwide using different languages.
Offers 24/7 Customer Support
Small business owners understand that keeping existing customers satisfied is top priority. A live virtual receptionist enables you to continue catering to your clients’ needs even if your business closes for the day or on weekends. You can set the live virtual receptionist feature to answer FAQs, take messages, or transfer an emergency call to a live customer service agent. Expanding your customer service hours helps boost trustworthiness and reliability.
Optimizes Staff and Resources
Small business owners and their employees know the importance of multitasking. But fielding calls can take away from other important jobs; the various nature of customer needs and queries could overburden your staff. Outsourcing your calls and emails to a live virtual receptionist service takes that bulk of work and places it on the hands of experts. Enjoy skilled agents and increased satisfaction among customers without encumbering your in-house team.
Learn From Your Customers
Live virtual receptionist companies like On Call Centre can document all customer queries and compile these data into a usable troubleshooting system that applies directly to customer needs. Virtual receptionists can be trained and familiarized with your business’ offers, policies, and processes. So instead of missing out on proper insight about your customer’s needs, working with virtual receptionists can make daily interactions and problem-solving more organized in the long-term.
Boost Customer Satisfaction with On Call Centrea
At On Call Centre, we deliver exceptional live virtual receptionist service 24/7 even during holidays. We have partnered with various industries across Canada and the U.S. for over 50 years, helping SMEs build a customized customer support system. We provide bilingual answering services and live call centre services to healthcare, government, retail, real estate, and other sectors. Contact us today to get started.
On Call Centre has been in the business of stewarding customer interactions for hundreds of brands across various fields for over 50 years. But don’t just take our word for it. Discover how we created customized solutions for our clients. Contact us today to learn how our team can serve your inbound call centre requirements in British Columbia.
At On Call Centre , we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year—sometimes 366. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call centre services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for almost 50 years.
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