Now into our 50 th year of providing inbound call centre services and telephone answering services to clients, we are proud of our established and proven track record in Canada.
Our services are valued by small business owners and managers of customer support departments. The hallmark of our success is listening to our clients’ unique needs and then delivering services that exceed their expectations—and their customers’ expectations. Another hallmark of our success is the people whom we employ.
- We employ fluently French/English-bilingual customer service representatives. Our experienced customer service representatives understand the cultural inferences that accompany each language, which is appreciated by our clients’ customers.
- We employ customer service representatives who have years of experience answering inbound calls. What this means is that our people are fully indoctrinated in the soft skills needed to provide customer service. We never ask them to place outbound telemarketing calls, which requires an entirely different skill set.
- We employ career-minded customer service representatives. In other words, our people enjoy their work, and this comes through in the positive attitude they have when they are helping our clients’ customers.
At On Call Centre , we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year—sometimes 366. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada — since 1971.
The post 50 Years of Call Centre Service and Answering Service Experience appeared first on On Call Centre.
Monetizing Multilingualism: Exploring the Economic Advantages of Bilingual Call Centres
Bilingual support has several economic advantages for businesses. This article explores the cost benefits of using bilingual call centres.
Curating Curriculums: Tailored Training for Bilingual Call Centre Reps Across Industries
Discover the importance of tailored industry-specific training for bilingual call centre reps and explore effective training approaches and training best practices.
Professional Services: Enhancing Client Relations with Bilingual Precision
Effective client relations in professional services requires an understanding of diverse cultures and languages. Bilingual call centres can bridge the communication gap.
Health Services: Compassionate Care Through Bilingual Conversations
Explore how bilingual call centres bridge language gaps and provide compassionate patient care and clear communication in healthcare.
Tech & Telecom: Decoding Complexities Through Dual-Language Support
Providing dual-language support helps you cater to customers with varying language needs. Bilingual support also simplifies tech talk for non-tech-savvy customers.