7BenefitsofanOn CallAfter HoursAnsweringService 1920w

As a business owner, you know that providing excellent customer service is the key to success. Satisfied customers tell others about your business and remain loyal to your company.

According to research, 78% of customers will forgive your company for making a mistake

 if you offer top-notch customer service.  That’s why having an after-hours answering service is so important. Here are seven reasons why:

Benefits of On-Call After-Hours Answering Services

1. You’ll never miss a call again

With an after-hours answering service, you can relax knowing that your calls will always be answered, even if you’re not available to answer them.

Successful marketing campaigns can drive traffic to your business, but if you fail to attend to these prospects, you are wasting money. If you cannot answer calls, you’re likely missing out on potential sales and opportunities for new business partnerships. An answering service can help ensure that you don’t miss a beat.

2. You can focus on other things

When you outsource your after-hours call answering service, you free up your time to focus on other aspects of your business. This can be a huge help when you’re trying to juggle multiple tasks at once.

When you focus on ‘what matters most’, you’ll be able to grow your business faster.

3. Improved customer satisfaction

Your customers will be happier, resulting in improved customer service results when they can reach you outside regular business hours. Answering their questions and addressing their concerns promptly will show them that you care about their satisfaction.

Working with an answering service also reduces customers’ waiting time, leading to more satisfied customers that stick with your business.

4. Boosted sales

An after-hours answering service can help increase your sales by providing customers with the information they need to make a purchase, even outside regular business hours. According to statistics, 89% of consumers will make another purchase or transaction if they’ve had a positive customer service experience. However, 58% are willing to switch to a competitor due to poor customer service.

5. Better time management

When you have an after-hours answering service, you can plan your day more efficiently because you know someone is there to take care of incoming communications for you. At On Call Centre, our bilingual representatives can manage all customer touchpoints like SMS, email, chat, and others.

Knowing someone has your back can be a lifesaver when you’re trying to meet deadlines.

6. Lower overhead costs

When you outsource after-hours phone calls, you save money and reduce your overhead costs. You don’t need to hire additional employees to answer phone calls and provide after-hours customer service. You also don’t have to incur other overhead expenses to sustain an after-hours customer service team.

In the long run, outsourcing becomes a wise investment because of the increased revenues for minimal costs.

7. Customizable services

Depending on the size of your business and your budget, many different types of after-hours answering services are available to meet your needs. You can choose the level of service that’s right for you, which means you won’t have to pay for features you don’t need or use.

Start Enjoying the Benefits of an After-Hours Answering Service Today

If you’re not using an after-hours answering service, now is the time to start. There are many benefits to using such a service, and it’s hard to see why any business would go without this valuable resource. If you want to explore how live answering services can boost your business, book a free consultation with us today.

At On Call Centre , we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year—sometimes 366. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call centre services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for almost 50 years.

Get the eBook