Customers have higher expectations of their vendors than they did ten years ago. Customers expect an immediate response to their inquiry and, if they don’t get an immediate response, they move on to another vendor. Therefore, providing 24×7 customer service would seem an effective strategy to attain new customers and retain existing customers. But how is this possible if you are a small business?
On Call Centre has been providing 24×7 bilingual answering services and bilingual call center services for 47 years. Our clients are located across Canada—Ottawa, Montreal, Toronto and more—and rely on our Customer Service Representatives to answer their customers’ phone calls.
- Real People . Every customer who calls our clients is greeted by a live body with a beating heart. We do not use voice mail. We also offer to provide service in fluent French or fluent English.
- Real Service. We employ career-minded Customer Service Representatives. While some service providers offer both outbound telesales and inbound customer service, On Call Centre is solely focused on inbound customer service. Customer service is a specialization that is an entirely different skill set than sales. Each of our Customer Service Representative’s skill set is to offer friendly service by treating our clients’ customers with genuine interest, respect and helpfulness.
- Real Satisfaction. When customers have high expectations, and you can achieve those expectations, you have satisfied customers. Satisfied customers are loyal customers.
Deliver exceptional customer service 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for 47 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.
The post A 24×7 Bilingual Answering Service Improves Customer Service appeared first on On Call Centre.
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