Real-life strategy to reach your goals.
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We strive for diversity across the globe
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30k
Converted users
85%
Sales increased
Meet our amazing team
Our staff is extremely qualified to help your business grow
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Justin Watson
Finance expert
Lori Cruz
Senior account executive
Robert Taylor
CTO
Samuel Basham
Founder & CEO
Frequently asked questions
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Every professional service business has its unique brand voice and customer service goals. With over 50 years’ experience, providing solutions to hundreds of businesses, On Call Centre ensures that we understand these aspects of your company. We do not have “solutions in a box” We can customize a plan, script, and message management system that reflect your branding, vision, and individual needs. We value deep customer knowledge as it empowers our agents to engage with your clients, using your brand tone and QA standards.
And in our 50 years of operations, each of our satisfied partners typically stays with us for more than a decade. Moreover, On Call Centre is proudly Canadian. We hire and train the best local talents to serve our partners with professionalism and empathy.
Over the past 50 years, various property management firms have relied on On Call Centre to assist them with different aspects of their operations. You can hire us for one, two, or a combination of services that include 24/7/365 inbound services (including live chat and omnichannel communications), emergency services, and outbound services (for tenant satisfaction or follow-up on rent payments).
Our agent will make a second call before sending a text message to that person. The agent will contact the designated backup if the recipient doesn’t reply in five minutes.
Also, you will get a notification after the end of each call. These call reports include the caller’s contact details and case information.
Our agents will follow your instructions, which will be integrated into the script they refer to during calls. The script defines the call flow for different situations, including emergencies such as power outages or fires. This way, our agents can determine when to troubleshoot or route calls to the right person ASAP.
Every property management business has its unique brand voice and customer service goals. With over 50 years’ experience, providing solutions to hundreds of businesses, On Call Centre ensures that we understand these aspects of your company. We do not have “solutions in a box” We can customize a plan, script, and message management system that reflect your branding, vision, and individual needs. We value deep customer knowledge as it empowers our agents to engage with your clients, using your brand tone and QA standards.
And in our 50 years of operations, each of our satisfied partners typically stays with us for more than a decade. Moreover, On Call Centre is proudly Canadian. We hire and train the best local talents to serve our partners with professionalism and empathy.
At the end of each call, we create a report with the client’s details and send it to you by SMS or email. This way, you can prioritize your responses, and you can immediately make a follow-up call to the customer if necessary. Our agents can also route emergency calls directly to you or a designated staff, depending on your preferred call flow.
Every business in every industry has its unique brand voice and customer service goals. With over 50 years’ experience, providing solutions to hundreds of businesses, On Call Centre ensures that we understand these aspects of your company. We do not have “solutions in a box” We can customize a plan, script, and message management system that reflect your branding, vision, and individual needs. We value deep customer knowledge as it empowers our agents to engage with your clients, using your brand tone and QA standards.
And in our 50 years of operations, each of our satisfied partners typically stays with us for more than a decade. Moreover, On Call Centre is proudly Canadian. We hire and train the best local talents to serve our partners with professionalism and empathy.
On Call Centre agents can serve as your virtual receptionists or remote customer care representatives. Our team can also take care of call transfers, department-specific overflow call assistance, voicemail to live answering, live chats, order processing, and dealer location support. We integrate with your customer management system, so your team and ours are on the same page.
You will get a notification after the end of each call. We can send a summary report once or twice a day containing your caller’s contact and case details and other information you require.
We help you develop a protocol that will guide our agents’ call flow. Depending on this protocol, our team can answer general FAQs and take a message for other concerns such as job order quotes or bookings. We send this message to the appropriate person or direct the call to the right person shortly. If you’re busy, you can review your call list once you have the time and then make return calls.
You can specify the procedure for handling emergency calls to facilitate the immediate deployment of your team with suitable expertise.
You can customize your plan to include one, two, or a combination of the following services: inbound (live virtual reception) and outbound calls (including follow-up calls and satisfaction surveys), chat answering, emergency dispatch, appointment scheduling, and message management.
To stay in touch with your customers on their preferred online platforms, you can include On Call Centre’s omnichannel service in your plan, so you appear active anywhere your client contacts you. Moreover, we integrate with your internal customer management system, so our team and yours are on the same page with customer handling.
All kinds of trade service contractors have partnered with us through the years—HVAC, electrical, plumbing, roofing, elevator operations, pool maintenance, landscaping, waste management, pest control, and fuel delivery. Whether your customers are local, national, or international, On Call Centre is ready to support your phone answering and other communication needs.
You can get a notification after the end of each call, or a summary report once or twice a day. This report includes the caller’s contact and case details and any other information you require.
We address your prospect’s or client’s concern, take a message, and then send it to the appropriate person or direct the call to the right person—depending on what fits your business. If you’re busy, you can review the “to do” list once you have the time and then make return calls.
You can choose from one, two, or a mix of various services, which include inbound (live virtual reception) and outbound calls (including follow-up calls and satisfaction surveys), chat answering, emergency dispatch, appointment scheduling, and message taking.
We serve trade service contracting companies of all kinds—HVAC, electrical, plumbing, roofing, elevator operations, and fuel delivery, you name it—whether your customers are local, national, or international in scope.
Every IT and telecommunication business has its unique brand voice and customer service goals. With over 50 years’ experience, providing solutions to hundreds of businesses, On Call Centre ensures that we understand these aspects of your company. We do not have “solutions in a box” We can customize a plan, script, and message management system that reflect your branding, vision, and individual needs. We value deep customer knowledge as it empowers our agents to engage with your clients, using your brand tone and QA standards.
And in our 50 years of operations, each of our satisfied partners typically stays with us for more than a decade. Moreover, On Call Centre is proudly Canadian. We hire and train the best local talents to serve our partners with professionalism and empathy.
We offer flexible plans that you can tailor fit to your operational requirements. Our French and English-speaking agents can handle your inbound and outbound calls, chats, appointment scheduling, message-taking, and omnichannel communications. Besides customized scripting, On Call Centre can also furnish call reports with insights on growth opportunities besides agents’ KPIs.
On Call Centre sends a report after each call. You can determine the notification method (via SMS or messaging system). Depending on your preferred workflow, urgent calls can be routed immediately to you or specific colleagues.
Our message management team works with you to craft a script that sets the protocol for every call. You can choose whether agents will answer the calls from the start or during specific circumstances—for instance, when they opt to speak to a live agent on your IVR or when “VIP” callers contact you.
We can customize a plan for you that covers one or more services. Our bilingual French and English-speaking agents can handle inbound calls, which include call transfers, answering routine FAQs, appointment scheduling, message taking, live chat, and emergency dispatch. We can also make outbound calls for marketing and reminders. Our team can also reply via email, SMS, or your chosen channel.
We support accountants, lawyers, engineers, insurance brokers, educators, and consultants.
Every government agency and social service has its unique brand voice and customer service goals. With over 50 years’ experience, providing solutions to hundreds of businesses, On Call Centre ensures that we understand these aspects of your company. We do not have “solutions in a box” We can customize a plan, script, and message management system that reflect your branding, vision, and individual needs. We value deep customer knowledge as it empowers our agents to engage with your clients, using your brand tone and QA standards.
And in our 50 years of operations, each of our satisfied partners typically stays with us for more than a decade. Moreover, On Call Centre is proudly Canadian. We hire and train the best local talents to serve our partners with professionalism and empathy.
Besides customized scripting, emergency alerts, and overflow call handling, our team can assist you in other operational aspects requiring voice or omnichannel engagement. They include inquiries handling, application and claims processing, complaints and dispute management, email support, and citizen polls. Our agents can also take messages and screen and transfer calls in compliance with your procedures.
We offer our services to government agencies at all levels, from local to national. Our agents can assist public schools, civil defense offices, tourism bureaus, utility companies, and others.
We can send reports at the end of each call via email, SMS, or directly through your chosen customer management platform.
We cater to various industry types, from healthcare to the government and professional sectors. Visit our complete listing here.
On Call Centre offers round-the-clock, after-office, and overflow phone answering services tailor-fitted to your workflow. Thus, our agents operate based on your protocols, which include message-taking, appointment scheduling, or routing your call to specific departments or company officials, depending on the caller’s concern.
Every small trade service contractor business has its unique brand voice and customer service goals. With over 50 years’ experience, providing solutions to hundreds of businesses, On Call Centre ensures that we understand these aspects of your company. We do not have “solutions in a box” We can customize a plan, script, and message management system that reflect your branding, vision, and individual needs. We value deep customer knowledge as it empowers our agents to engage with your clients, using your brand tone and QA standards.
And in our 50 years of operations, each of our satisfied partners typically stays with us for more than a decade. Moreover, On Call Centre is proudly Canadian. We hire and train the best local talents to serve our partners with professionalism and empathy.
Every large trade service contractor business has its unique brand voice and customer service goals. With over 50 years’ experience, providing solutions to hundreds of businesses, On Call Centre ensures that we understand these aspects of your company. We do not have “solutions in a box” We can customize a plan, script, and message management system that reflect your branding, vision, and individual needs. We value deep customer knowledge as it empowers our agents to engage with your clients, using your brand tone and QA standards.
And in our 50 years of operations, each of our satisfied partners typically stays with us for more than a decade. Moreover, On Call Centre is proudly Canadian. We hire and train the best local talents to serve our partners with professionalism and empathy.
We’re ready to be at your service no matter what sector you operate in. On Call Centre works with parking facilities, cleaning service providers, car dealers, automotive repair shops, veterinary clinics, pet care stores, and food or consumer goods distributors. You can also hire us to handle your school’s absentee line or your company’s fraud complaint hotline.
We work with various businesses, from telephone and cell phone service providers to broadband, cable and satellite TV, and software companies.
Our team caters to clinics, hospitals, laboratories, home care providers, nursing homes and their personal support worker (PSW) teams, pharmacies, medical equipment companies, and other health establishments.
Depending on your needs, On Call Centre can handle your inbound and outbound calls (including employment and sales inquiries), appointment scheduling, PSW support, and message taking.
Every healthcare business has its unique brand voice and customer service goals. With over 50 years’ experience, providing solutions to hundreds of businesses, On Call Centre ensures that we understand these aspects of your company. We do not have “solutions in a box” We can customize a plan, script, and message management system that reflect your branding, vision, and individual needs. We value deep customer knowledge as it empowers our agents to engage with your clients, using your brand tone and QA standards.
And in our 50 years of operations, each of our satisfied partners typically stays with us for more than a decade. Moreover, On Call Centre is proudly Canadian. We hire and train the best local talents to serve our partners with professionalism and empathy.
Real-life strategy to reach your goals.
Scelerisque dignissim in leo at magna donec mi metus ipsum luctus nam elit sociis luctus et aliquam libero.
- Praesent sapien massa, convallis a pellentesque nec, egestas non nisi. Sed porttitor lectus nibh.
- Cras ultricies ligula sed magna dictum porta. Lorem ipsum dolor sit amet, consectetur adipiscing elit.
- Nulla quis lorem ut libero malesuada feugiat.
Real-life results
We generate results for our customers
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