male csr 300x201 1 published a video recently entitled, Why Customer Experience is Now Your Biggest Brand Differentiator. The video explains how customers have plenty of vendors to choose from and if they don’t get a satisfactory customer experience through one vendor, they simply go to another. Auto attendants and voice mail cause a lot of frustration for customers. And that’s something a vendor can correct.

If you are a small business relying on an auto attendant or voice mail, you might be losing out on new business or delivering a poor customer experience. In either case, it could be impacting the growth of your business.

In addition to providing an exceptional customer experience, there are plenty of reasons to partner with a professional inbound answering service or inbound call center service provider.

  • Ensuring your customers’ phone calls to you are answered by live, experienced customer service representatives 24 hours a day 7 days week means every customer’s call is answered—no more lost business.
  • While the answering service is answering your customers’ calls, you can focus on your core competencies.
  • Do you serve a region that has both French and English customers? Be sure to choose an answering service or call centre service whose customer service representatives are fluently bilingual. This ensures your customers can choose the language they are most comfortable, which improves the customer experience.

We deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for 47 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.

PS—If you’d like to listen to the video, you can find it here: Why Customer Experience is Now Your Biggest Brand Differentiator