The September/October 2014 issue of Connections Magazine includes the article, “Bringing the Human Touch to the Digital Age.” In an age of social media, web chat and voice mail, an answering service supported by humans with beating hearts, gives control over the customer experience back to businesses.
Here are just a few ways that On Call Centre’s professional answering service and inbound call centre service delivers exceptional customer experiences on behalf of their clients.
- A “live” person answers every telephone call. No voice mail. Your customers never play the annoying game of telephone tag. Instead, their questions are answering quickly and issues are resolved promptly.
- Every customer service representative is fluently bilingual. If your business serves both English- and French-speaking communities, your customers will be very appreciative that they’re able to converse in their preferred language.
- We answer the phone 24 hours a day, 7 days a week. In other words, your customers reach a professional customer service representative every time they call no matter the time of day that they call.
Our telephone answering service delivers an exceptional customer experience. If you need a professional telephone answering service or professional inbound call centre service, we invite you talk with us: On Call Centre. We’ve been providing answering services and call centre services to our clients serving Ottawa, Montreal and Toronto for over 40 years now.
By the way, if you’d like to read the article mention at the start of this blog, here’s the link: Bringing the Human Touch to the Digital Age by Georgi Bohrod for Connections Magazine.