In the blog post, “From touchpoints to journeys: Seeing the world as customers do,” by McKinsey&Company, the authors discuss the value of delivering exceptional experiences. In fact, the authors state, “… those that provide the customer with the best experience from start to finish along the journey can expect to enhance customer satisfaction, improve sales and retention, reduce end-to-end service cost, and strengthen employee satisfaction.”
Are you delivering an exceptional experience to customers—and potential customers—who call your business? If you’re not sure, here’s what On Call Centre can do to enhance customer satisfaction.
- We offer professional inbound answering services and call centre services. Our career-minded customer service representatives hold a unique service-centered skill set, which keeps customer satisfaction high.
- We answer your customers’ calls 24 hours a day, 7 days a week, 24 hours a day. We do not use voice mail. Every single customer calling your business speaks with a customer service representative.
- Our customer service representatives are fluently French-English bilingual, which means they speak to your customers in your customers’ language of choice.
When you consider just these three advantages, you can understand how we can enhance the customer experience, which results in improved customer retention and increased sales.
If you’re looking to build customer loyalty through positive customer experiences, then it’s time to learn about our professional telephone answering services and professional inbound call centre services. We’ve been providing answering services and call centre services to our clients serving Ottawa, Montreal and Toronto for 46 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.
Want to read the complete article mentioned at the start of this blog article? Here’s the link: From touchpoints to journeys: Seeing the world as customers do