August 16, 2023

Telecommunications is rapidly evolving. Discover how outsourcing can help your team keep up with these challenges.

August 9, 2023

Public confidence is crucial for an engaged and active community. Learn how to improve the public’s trust using bilingual call centres.

August 2, 2023

To deliver excellent customer support, you need unparalleled teamwork. And to cater to Canada’s diverse demographics, you need bilingual agents.

July 26, 2023

Language barriers have a negative impact on patient care provision. With the help of bilingual call centres, patients can comfortably converse in their native tongue and receive the care they need.

July 19, 2023

Long hold times increase customer dissatisfaction, leading to customer churn. Say goodbye to long hold times by working with a bilingual call centre.

July 12, 2023

Do your tech specialists need a dose of empathy? Learn how using the customer's language, the right tone, and careful word choice can help your team.