The May 2016 Issue of Telephone Answering Services Trader includes an article that discusses the benefits of subscription-based services.
Our clients—business owners, customer support departments, fundraisers and lottery sales—find value in knowing exactly what they will pay each month for the inbound telephone call answering services or inbound call centre services that we provide to them.
When we first engage a new client, we get to know their business, their challenges and their answering service or call center service goals. We also try to get a sense of the amount of calls we might anticipate. We then blueprint the answering services or call centre service plan to match their needs.
The monthly rate we propose is based on that initial needs assessment. Once we have a few months of usage history, we recommend a review to ensure that our clients get the best plan.
So, if your company is looking to get a better handle on a monthly answering services or call center services fee—as well as get greater value—we invite you to talk with us: On Call Centre. We’ve been providing call centre services to our clients serving Ottawa, Montreal and Toronto for 45 years. We’ll answer your call: 613-238-3262 or Toll Free 1-866-323-3344.
And, if you’d like to read the article by Peter L. DeHaan, PhD, here it is: Celebrating Subscription Services