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Is One of Your Goals to Improve the Customer Experience?

Everything we read today is about improving the customer experience. That’s because the customer’s experience with your organization can either lead to the customer buying from you again and again, or going to the competition (and taking future customers with them). What are you doing to deliver an exceptional customer experience? One way to improve…

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Your 24-Hour Answering Service

For some types of businesses, their customers are consumers who need 24-hour access to your people. A few businesses that quickly leap to mind include property management, building maintenance, legal services, insurance, real estate—and trades like elevator services, electrical services, paving contractors, and plumbing and heating services. At On Call Centre, we have 46 years…

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Missed Calls are Lost Business

I was just reading a great article in Electrician & Installer, a trade magazine in the UK, and read an article that is very relevant to small business here in Ottawa, Toronto, Montreal—all over Canada. The article is entitled, Moneypenny | Missed Calls = Missed $. Here’s a quote from the article: “With recent statistics…

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Putting Career-minded Customer Service Reps to Work for You

There is one major difference between an inbound call center service and an outbound call center service: customer service. Professionals who answer phone calls are trained in customer service; whereas, those trained in outbound phone calls are generally trained in sales. At On Call Centre we offer inbound call center services and telephone answering services.…

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What is the ROI of an Answering Service?

As a small business, you watch your business expenses carefully. That’s just good business practice. In the case of an answering service, it’s helpful to look at the bigger, longer term picture. Here are some considerations. More and more small businesses are opting to contract the “receptionist” desk to a professional answering service provider or…

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When the Customer Experience is Competitive Advantage

A content contributor to Forbes recently penned an article entitled, “Why Companies that Invest in Customer Experience will Destroy those that Don’t.” It’s a powerful article in many ways. First, the frustrating experiences with a vendor lead the contributor to publish an article that doesn’t put the store in the best light. Years ago, the…

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Businesses that Benefit from Inbound Answering Services and Call Centre Services

A professional answering service or call centre service benefits many organizations—whether your organization is a small business, medium-sized business, or a customer service department/help desk within a larger organization. At On Call Centre our reliable and high-quality fluently bilingual, live 24/7, inbound call centre and answering services benefit the following businesses: Property Management (including Building…

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Are Customer Service, Image and Work-Life-Balance Important to You?

      As a small business owner, you may wear many hats. There may be one “hat” you want to consider perching on someone else—like a professional customer service representative who works for an outsourced answering service provider or call center service provider. Here are three reasons why outsourcing makes good business sense for…

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Are You Delivering an Exceptional Customer Experience?

In the blog post, “From touchpoints to journeys: Seeing the world as customers do,” by McKinsey&Company, the authors discuss the value of delivering exceptional experiences. In fact, the authors state, “… those that provide the customer with the best experience from start to finish along the journey can expect to enhance customer satisfaction, improve sales…

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What Can an Answering Service Do for Your Business?

It’s that time of year again. With a clean slate ahead, you may be wondering how you can improve your business numbers this year. If you don’t already employ an answering service or call centre service, you may want to consider doing so. While some telephone call answering services and call centre services offer both…

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