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Telephone Answering Services for Small Business Owners

By Irene | December 4, 2017 | 0 Comments

If you are a small business owner, you may be considering your business strategy for 2018. One of the strategies you can consider is outsourcing your telephone answering needs. Here’s why. Credibility: Having your phones answered by a professional customer service representative (CSR) immediately increases the professionalism of your business in the eyes of the…

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Answering Service Tips

By Irene | November 15, 2017 | 0 Comments

At On Call Centre, it’s our job to provide exceptional customer experiences 24/7/365. How well we handle our clients’ customers’ calls speaks volumes when it comes to the loyalty their brands receive. Even if you’re not one of our clients, we know that the customer experience is important to you too. And, because it’s important…

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Show Your Customers You Care with a 24/7 Answering Service

By Irene | November 1, 2017 | Comments Off on Show Your Customers You Care with a 24/7 Answering Service

How and when a business answers their customers’ calls says a lot about how the business “cares” for its customers. Here are a few things to consider. Business hours: Customers can’t always call you during regular business hours. So, customers are happily surprised when they call a vendor and a person answers the call rather…

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Deliver a WOW answering service or call centre service customer experience

By Irene | October 16, 2017 | Comments Off on Deliver a WOW answering service or call centre service customer experience

This week, I read an article published by the CallCentreGuru blog. Entitled “Become a Call Center Manager that WOWs!”, the author discusses how a successful call centre “all starts with the call center manager, the person everyone in the call center looks towards for structure, guidance, mentoring, leadership, knowledge and above all pointing the way.”…

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Why Switch from Voicemail to an Answering Service?

By Irene | October 2, 2017 | Comments Off on Why Switch from Voicemail to an Answering Service?

Did you know that 67%* of people hang up if they are unable to reach a live person? Partnering with an experienced answering service provider or call center provider will not only help to increase the number of new prospects you stay on the line in order to speak with your organization, the service provider…

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How to Choose a Call Centre Service Provider When You Need Donations Processed

By Irene | September 5, 2017 | Comments Off on How to Choose a Call Centre Service Provider When You Need Donations Processed

If you manage fundraising initiatives or pledge drives, you need a unique inbound call centre service provider. You’re looking for a professional inbound call centre service that is setup to process sales over the phone. On Call Centre is one of a handful of inbound call centre service providers that is able to process sales…

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3 Benefits of an Answering Service to Fundraisers

By Irene | August 15, 2017 | Comments Off on 3 Benefits of an Answering Service to Fundraisers

For teams responsible for fundraising drives, who can’t realistically handle the volume of inbound telephone calls, an experienced answering service or inbound call center services partner is a must. At On Call Centre, our fundraiser clients don’t get cookie-cutter solutions. That’s because we know that every fundraising drive is unique—from the fundraising goals to the…

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More Reasons to Partner with an Answering Service

By Irene | August 1, 2017 | Comments Off on More Reasons to Partner with an Answering Service

Do you find that customers are calling you after regular business hours? Using voice mail to “speak” to your valued customers means their needs are put on hold until you can get back to them. This can be frustrating to a customer. Partnering with a professional answering service improves the level of service you offer…

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Zero Voicemail; Greater Satisfaction

By Irene | July 17, 2017 | Comments Off on Zero Voicemail; Greater Satisfaction

One of the most frustrating experiences for customers is to encounter a voice mail greeting rather than a human greeting them. Frustration increases every time the customer hears the voice mail greeting. On Call Centre is a professional answering service provider and inbound call center services provider. We employ career-focused Customer Service Representatives. In other…

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Reduce Costs with an Answering Service

By Irene | July 4, 2017 | Comments Off on Reduce Costs with an Answering Service

If you are a small business—or are developing a business plan to start a small business—you know how costs can quickly skyrocket. Partnering with a telephone answering service provider can be a strategy to reduce costs. Here’s how. No training costs: Partnering with a telephone answering service means that you have experienced “staff” up-and-running quickly.…

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