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Do You Need an Around-the-Clock Answering service? We Deliver.

By Irene | August 15, 2018 | 0 Comments

Is your small business trying to differentiate itself from the competition? Investing in a 24/7/365 inbound telephone call answering service may be a worthwhile investment. Here are three reasons why other small businesses have turned to a professional telephone call answering service provider. Every phone call represents either gained or lost business. Ensuring every call…

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An Answering Service Shows Your Customers You Respect Them

By Irene | August 1, 2018 | 0 Comments published a video recently entitled, Why Customer Experience is Now Your Biggest Brand Differentiator. The video explains how customers have plenty of vendors to choose from and if they don’t get a satisfactory customer experience through one vendor, they simply go to another. Auto attendants and voice mail cause a lot of frustration for…

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Invest in a Long-term Customer Experience Strategy with an Answering Service

By Irene | July 16, 2018 | 0 Comments

I read an article entitled “Why Customer Experience is a Long-Term Investment,” which appeared recently in Connections Magazine. The author discusses how important the customer experience is today, yet that many organizations are “often reluctant when it comes to investing the time, money, and effort necessary” to meet their customers’ expectations. If you are a…

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Deliver Better First Impressions with a Bilingual Answering Service

By Irene | July 9, 2018 | 0 Comments

We had nasty wind storm in Ontario a couple of months ago. My husband fixed the siding with duct tape. Last week I had time to call vendors to request quotes to fix the siding. The first vendor I called greeted me with this automated message, “We are experiencing higher than average call volumes. Please…

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Bilingual Answering Services for Exceptional Customer Care

By Irene | June 15, 2018 | 0 Comments

What makes customers feel cared for and at ease? And why is this important? Have a person with a beating heart answer their phone call. Customers feel cared for when an experienced Customer Service Representative with a beating heart is on the other end of the phone call. This decreases customers’ frustrations with leaving a…

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5 Reasons to Partner with an Experienced Inbound Answering Service Provider

By Irene | June 4, 2018 | 0 Comments

Small business owners and managers of customer support departments gain many advantages when they partner with an experienced inbound Answering Service Provider and Call Center Service Provider. Here are just 5 ways that On Call Centre can benefit you. 100% Answer Rate. Interactive voice response systems (IVRs) can annoy your existing and prospective customers. Likewise,…

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With an Answering Service, You Never Miss a New Business Opportunity

By Irene | May 15, 2018 | 0 Comments

Prospective new customers do a lot of research online. They compare products and services. Then they make a decision and place a phone call to the business that seems to best meet their needs. What if the prospective new customer calls when you’re on the phone? What if they call after regular business hours, and…

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The Art of Conversation in the Call Centre

By Irene | May 1, 2018 | 0 Comments

Customers call your business because they need something. And you have products and services of value to offer. Often, especially when you’re the owner of a small business, you may be in the middle of providing a product or service at the time the phone rings. If you don’t answer the call, you may miss…

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Professionalism in the Answering Service Business

By Irene | April 16, 2018 | 0 Comments

Being on the front lines can be difficult. I was reminded of this as I read the recent article in Connections Magazine entitled, Improving Your Mental Game: Tips for Working Through Difficult Calls. At On Call Centre, we are proud of our 47-year heritage answering our clients’ incoming customer calls. We are successful because we…

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A 24×7 Bilingual Answering Service Improves Customer Service

By Irene | April 3, 2018 | 0 Comments

Customers have higher expectations of their vendors than they did ten years ago. Customers expect an immediate response to their inquiry and, if they don’t get an immediate response, they move on to another vendor. Therefore, providing 24×7 customer service would seem an effective strategy to attain new customers and retain existing customers. But how…

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