Serving Ottawa, Toronto, Montreal (Canada)

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Your Calls Are Our Priority | Vos appels sont notre priorité

Do You Serve a Bilingual Marketplace?

By Irene | July 16, 2013 | 0 Comments

Do You Serve a French-English bilingual marketplace like Ottawa, Montreal, Toronto—or really anywhere in Canada? If so, do you offer customers the option to speak with a French- or English-speaking customer service representative? In our experience, offering choice increases an overall positive customer experience leading to better engagement and repeat business. Here’s why clients choose…

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On Call Earns 15th Consecutive ATSI Award of Excellence

By Irene | July 2, 2013 | 1 Comment

Last month, On Call Centre earned the Diamond Plus Award for 15 consecutive ATSI Awards of Excellence. ATSI (Association of TeleServices International) is one of two third-party organizations that quality-assure our services. “The Award of Excellence allows the participating companies to benchmark their customer focused culture and processes against proven standards of excellence,” says ATSI…

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On Call Centre’s CSRs Enjoy Their Work

By Irene | June 17, 2013 | 0 Comments

Think about a position that you held that you really and truly enjoyed. One that you were proud to do. One that you found rewarding. That’s how the customer service representatives at On Call Centre feel. Our customer service representatives are career customer service representatives. Our goals day in and day out are to provide…

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Can an Answering Service Improve Your Business?

By Irene | June 3, 2013 | 0 Comments

Our clients thank us all the time for improving their business. But, what do they mean by “improving?” Here are just a few examples. Improving Productivity. Because we are providing a telephone call answering service, our clients can focus 100% of their time on their core business. Thus, their productivity increases. Improving Customer Loyalty. It…

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The Cost of Losing Your Second Chance to Make a First Impression

By Irene | May 16, 2013 | 0 Comments

Have you ever heard the adage, “You never get a second chance to make a first impression?” Never has this saying been truer than when engaging a potential new client for the first time. Think about your own business. If the phone is ringing with a prospect at the other end of the line, what…

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How to Qualify the Best Answering Service for Your Business?

By Irene | May 3, 2013 | 1 Comment

There are hundreds of telephone call answering services out there. So how do you find the best answering service for your business? Talking with the sales manager either in person or over the phone is the best way to get a feel for what a partnership would be like with the telephone call answering service…

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Wondering How to Differentiate Your Small Business?

By Irene | April 2, 2013 | 0 Comments

Are you a small business trying to differentiate yourself from your competition? Investing in a telephone call answering service may be a worthwhile investment. Here are three reasons why other small businesses have turned to a professional telephone call answering service provider. Every phone call represents either gained or lost business. Ensuring every call is…

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Keeping Customer Satisfaction High. Is it achievable?

By Irene | March 15, 2013 | 0 Comments

At On Call Centre, we believe that keeping customer satisfaction at a high level is achievable. In fact, we’re looking in the review mirror at 40 years of proof. While some telephone call answering services and call centre services offer both inbound and outbound, we are solely focused on inbound. In itself, a focus on…

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Qualifications Needed in an Inbound Call Centre Service When You Need Phone Sales Processed

By Irene | February 19, 2013 | 0 Comments

There are a plethora of companies who offer inbound call centre services. You can whittle down the choices quite quickly, though, if you’re looking for an inbound call centre service provider experienced in managing pledge drives or fundraising initiatives. That’s because you’re looking for something very unique. You’re looking for an inbound call centre service…

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Why Red and Blue is BEST

By Irene | February 4, 2013 | 0 Comments

Like any business, we have lost clients. Unlike other businesses, many of our lost clients are found. Here’s why they return to On Call Centre. We have 40 years of rich experiences with several thousand customers in wide-ranging industries and throughout Canada (especially Ottawa, Toronto and Montreal)—experience that can only be earned. Many of our…

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