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Customer Experience as a Point of Differentiatio

By Irene | September 20, 2013 | 0 Comments

I recently read a thought-provoking slideshare presentation by Salesforce entitled “50 Facts that will Make Businesses Rethink Customer Service.” Salesforce offers compelling stats for businesses to ensure all of their touchpoints provide a consistent and positive customer experience. We are a company that provides inbound telephone call answering services and call centre services, so we…

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3 Benefits of an Answering Service

By Irene | September 9, 2013 | 1 Comment

First of all, why do you need an answering service? Assuming you are a small business, you and your team are human. Which means you or your team can’t be available 24 hours a day. And, as a small business, it doesn’t make good business sense to employ staff around the clock. So, this is…

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What’s the Significance of the “Fluently” Adjective when Describing Bilingualism?

By Irene | August 15, 2013 | 0 Comments

For those of you serving customers located in Ottawa, Montreal, Toronto—or really anywhere in Canada—you are serving bilingual communities. Have you ever thought about the difference a “fluently” bilingual customer service representative can make in the strength of your customer’s overall experience? Fluently bilingual customer service representatives understand more than just the words. They understand…

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Do You Fundraise?

By Irene | August 2, 2013 | 0 Comments

Are you responsible for fundraising or donation drives within a French-English bilingual marketplace like Ottawa, Montreal, Toronto—or really anywhere in Canada? For teams responsible for fundraising drives, who can’t realistically handle the volume of inbound telephone calls, an experienced inbound call centre partner is a must. Here’s why fundraisers choose On Call Centre for their…

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Do You Serve a Bilingual Marketplace?

By Irene | July 16, 2013 | 0 Comments

Do You Serve a French-English bilingual marketplace like Ottawa, Montreal, Toronto—or really anywhere in Canada? If so, do you offer customers the option to speak with a French- or English-speaking customer service representative? In our experience, offering choice increases an overall positive customer experience leading to better engagement and repeat business. Here’s why clients choose…

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On Call Earns 15th Consecutive ATSI Award of Excellence

By Irene | July 2, 2013 | 1 Comment

Last month, On Call Centre earned the Diamond Plus Award for 15 consecutive ATSI Awards of Excellence. ATSI (Association of TeleServices International) is one of two third-party organizations that quality-assure our services. “The Award of Excellence allows the participating companies to benchmark their customer focused culture and processes against proven standards of excellence,” says ATSI…

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On Call Centre’s CSRs Enjoy Their Work

By Irene | June 17, 2013 | 0 Comments

Think about a position that you held that you really and truly enjoyed. One that you were proud to do. One that you found rewarding. That’s how the customer service representatives at On Call Centre feel. Our customer service representatives are career customer service representatives. Our goals day in and day out are to provide…

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Can an Answering Service Improve Your Business?

By Irene | June 3, 2013 | 0 Comments

Our clients thank us all the time for improving their business. But, what do they mean by “improving?” Here are just a few examples. Improving Productivity. Because we are providing a telephone call answering service, our clients can focus 100% of their time on their core business. Thus, their productivity increases. Improving Customer Loyalty. It…

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The Cost of Losing Your Second Chance to Make a First Impression

By Irene | May 16, 2013 | 0 Comments

Have you ever heard the adage, “You never get a second chance to make a first impression?” Never has this saying been truer than when engaging a potential new client for the first time. Think about your own business. If the phone is ringing with a prospect at the other end of the line, what…

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How to Qualify the Best Answering Service for Your Business?

By Irene | May 3, 2013 | 1 Comment

There are hundreds of telephone call answering services out there. So how do you find the best answering service for your business? Talking with the sales manager either in person or over the phone is the best way to get a feel for what a partnership would be like with the telephone call answering service…

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