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Meet Robert, CSR at On Call Centre Since 2000

By Irene | November 23, 2012 | 0 Comments

When most professionals are getting ready for bed, Robert is travelling to the office. That’s because he works the 11:00 pm to 7:00 am shift at On Call Centre. Prior to 2000, Robert provided security services. Looking for a career change, he learned about the telephone call answering services that On Call provided, and felt…

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On Call Earns 7th Consecutive CAM-X Award of Excellence

By Irene | November 1, 2012 | 1 Comment

While it’s easy for us here at On Call Centre to “say” our customer service representatives (CSRs) are highly skilled and provide an exceptional customer experience to our clients’ customers, any telephone call answering service or call centre service provider can say that. So we work with third-party organizations to “judge” how well we’re doing.…

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2 Reasons a Plumber Uses an Answering Service

By Irene | October 17, 2012 | 0 Comments

Consider this. You’re a two-man business and you’re mobile all day long and—more often than not—you’re in a customer’s home. Add to these challenges that you are new to the business and differentiating yourself from the guys who’ve already made names for themselves, means you need to be available around the clock. What do you…

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Meet Natalie, CSR at On Call Centre Since 1997

By Irene | October 1, 2012 | 0 Comments

Many people enjoy the night shift and Natalie is one of them. Good thing for On Call Centre because we provide telephone call answering services 24×7, 365 days a year. And, lucky for us, Natalie is also fluently French/English bilingual. Natalie joined On Call Centre as a Customer Service Representative in 1997. Her first assignment…

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3 Customer Service Tips

By Irene | September 17, 2012 | 0 Comments

Providing telephone call answering services requires a specialized skill on the part of the customer service representative. S/he must be attuned to the person on the other end of the line. At On Call Centre, here are three of the many customer service best practices that we follow: We say the client’s company name clearly.…

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Meet Lorraine, CSR at On Call Centre Since 1995

By Irene | September 4, 2012 | 0 Comments

Each On Call Centre employee is hired for a specific talent. Lorraine Brazeau was hired for her skill at delivering exceptional customer service. Answering telephone calls and delivering an exceptional customer experience over the phone in both French and English takes a special skill, and Lorraine excels. Lorraine joined On Call Centre in 1995. With…

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3 Call Answering Techniques that Tell Your Customers You Value Them

By Irene | August 15, 2012 | 0 Comments

At On Call Centre, it’s our jobs to provide exceptional customer experiences 24×7 three hundred and sixty-five days a year. How well we handle our clients’ customers’ calls speaks volumes when it comes to the loyalty their brands receive. Even if you’re not one of our clients, we know that the customer experience is important…

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2 Tips for a Gold-rated Call Answering Service Strategy

By Irene | August 2, 2012 | Comments Off on 2 Tips for a Gold-rated Call Answering Service Strategy

In April 2012, Forrester Research, a recognized research firm, surveyed businesses to determine customer experience goals and trends for 2012. Their research revealed: Improving the online customer experience was “the most common objective at 77%;” and That despite the number of customers who still call companies to get help (often after bad digital experiences), only…

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Actions Speak Louder Than Words: Third-party Quality-assured Customer Service

By Irene | July 4, 2012 | Comments Off on Actions Speak Louder Than Words: Third-party Quality-assured Customer Service

Inbound customer service is a skill set that requires years of experience to hone. It also requires an entirely different skill set than outbound telemarketing, telesales, and inside sales. When you are looking for a telephone call answering service or call centre service provider, you want assurance that the partner you select is going to…

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