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Qualifications Needed in an Inbound Call Centre Service When You Need Phone Sales Processed

By Irene | February 19, 2013 | 0 Comments

There are a plethora of companies who offer inbound call centre services. You can whittle down the choices quite quickly, though, if you’re looking for an inbound call centre service provider experienced in managing pledge drives or fundraising initiatives. That’s because you’re looking for something very unique. You’re looking for an inbound call centre service…

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Why Red and Blue is BEST

By Irene | February 4, 2013 | 0 Comments

Like any business, we have lost clients. Unlike other businesses, many of our lost clients are found. Here’s why they return to On Call Centre. We have 40 years of rich experiences with several thousand customers in wide-ranging industries and throughout Canada (especially Ottawa, Toronto and Montreal)—experience that can only be earned. Many of our…

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3 Reasons Why Customer Support Departments Use a Call Centre Service

By Irene | January 18, 2013 | 0 Comments

Managers of customer support departments are continuously monitoring their dashboards to ensure the department is achieving its key performance indicators (KPIs). For managers of customer support departments, partnering with a trusted inbound call centre service provider is often the best strategy to keep KPIs in check thereby achieving customer satisfaction and loyalty. Here are three…

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Ensure New Customers Remain Loyal Customers

By Irene | January 8, 2013 | 0 Comments

A new year is a clean slate. A clean slate with 12 months of revenue targets to achieve. But have you identified and established strategies that will not only help you to achieve your targets, but build a strong and successful operation to ensure new customers remain loyal customers? For business owners, customer support managers,…

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Merry Christmas!

By Irene | December 14, 2012 | 0 Comments

I want to express my sincere appreciation to our valued clients this holiday season for your support and business in 2012. As we head into our 42nd year of business, I want you to know that it is our pleasure to serve you and your customers. We appreciate that you have chosen On Call Centre…

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4 Reasons a Fundraiser Uses an Answering Service

By Irene | December 2, 2012 | 0 Comments

For teams responsible for fundraising drives, who can’t realistically handle the volume of inbound telephone calls, an experienced inbound call centre partner is a must. At On Call Centre, our fundraiser clients don’t get cookie-cutter solutions. That’s because we know that every fundraising drive is unique—from the fundraising goals to the donors on the other…

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Meet Robert, CSR at On Call Centre Since 2000

By Irene | November 23, 2012 | 0 Comments

When most professionals are getting ready for bed, Robert is travelling to the office. That’s because he works the 11:00 pm to 7:00 am shift at On Call Centre. Prior to 2000, Robert provided security services. Looking for a career change, he learned about the telephone call answering services that On Call provided, and felt…

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On Call Earns 7th Consecutive CAM-X Award of Excellence

By Irene | November 1, 2012 | 1 Comment

While it’s easy for us here at On Call Centre to “say” our customer service representatives (CSRs) are highly skilled and provide an exceptional customer experience to our clients’ customers, any telephone call answering service or call centre service provider can say that. So we work with third-party organizations to “judge” how well we’re doing.…

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2 Reasons a Plumber Uses an Answering Service

By Irene | October 17, 2012 | 0 Comments

Consider this. You’re a two-man business and you’re mobile all day long and—more often than not—you’re in a customer’s home. Add to these challenges that you are new to the business and differentiating yourself from the guys who’ve already made names for themselves, means you need to be available around the clock. What do you…

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Meet Natalie, CSR at On Call Centre Since 1997

By Irene | October 1, 2012 | 0 Comments

Many people enjoy the night shift and Natalie is one of them. Good thing for On Call Centre because we provide telephone call answering services 24×7, 365 days a year. And, lucky for us, Natalie is also fluently French/English bilingual. Natalie joined On Call Centre as a Customer Service Representative in 1997. Her first assignment…

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