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The Answering Service that Delivers Exceptional Customer Service

By Irene | March 15, 2018 | 0 Comments

Your business probably offers the best products or the best services; however, to build a good reputation with you customers, you need to treat them in the best way possible. That’s where a professional telephone call answering service becomes a worthwhile investment. At On Call Centre, we can help. Customer Service. Our telephone call answering…

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Never Miss a Call with a Professional Answering Service

By Irene | March 1, 2018 | 0 Comments

Are you a small business trying to differentiate yourself from your competition? Investing in a telephone call answering service may be worthwhile. Here are three reasons why other small businesses have turned to a professional telephone call answering service provider. Every phone call represents either gained or lost business. Ensuring every call is answered, increases…

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Around-the-Clock Customer Service Can Be Your Competitive Advantage

By Irene | February 15, 2018 | 0 Comments

Today’s customers expect that they can reach your business 24 hours a day, 7 days a week, 365 days a year. How can you offer that service if you’re a small business? How can you cost-effectively offer that service if you are the manager of a customer support department? At On Call Centre, we provide…

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Differentiate with Live CSRs Who Answer Your Customers’ Phone Calls

By Irene | February 1, 2018 | 0 Comments

If you are an owner of a small business or manager of a customer support department, you may be looking for opportunities to improve your customers’ experiences with your brand. Technology that’s getting a lot of media attention this year is the chatbot. A recent article on chatbots though reveals that the technology, “…may not always…

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Improve Your Customers’ Experiences with On Call Centre’s Answering Services

By Irene | January 15, 2018 | 0 Comments

At On Call Centre we believe in the power of delivering exceptional customer experiences. I read an article recently in Customer Experience Magazine that sums this up very well, “Empathetic interactions are all about seizing the countless invisible opportunities to surprise and delight customers by giving them information, engagements and experiences they will value at…

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On Call Centre Wishes You a Happy New Year

By Irene | January 8, 2018 | 0 Comments

Whether you are a small business owner, manager of a customer support department or responsible for fundraising, we wish you every success this New Year. For us at On Call Centre, we are now in our 47th year of providing inbound answering services and call centre services to clients located in Ottawa, Montreal and Toronto—Canada.…

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Season’s Greetings

By Irene | December 15, 2017 | 0 Comments

As we enter this festive holiday season, on behalf of all of us here at On Call Centre, I thank our many customers for their support and business in 2017. As of this year we’ve been providing answering services and call centre services for 47 years! I want you to know that it is our…

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Telephone Answering Services for Small Business Owners

By Irene | December 4, 2017 | 0 Comments

If you are a small business owner, you may be considering your business strategy for 2018. One of the strategies you can consider is outsourcing your telephone answering needs. Here’s why. Credibility: Having your phones answered by a professional customer service representative (CSR) immediately increases the professionalism of your business in the eyes of the…

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Answering Service Tips

By Irene | November 15, 2017 | 0 Comments

At On Call Centre, it’s our job to provide exceptional customer experiences 24/7/365. How well we handle our clients’ customers’ calls speaks volumes when it comes to the loyalty their brands receive. Even if you’re not one of our clients, we know that the customer experience is important to you too. And, because it’s important…

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Show Your Customers You Care with a 24/7 Answering Service

By Irene | November 1, 2017 | Comments Off on Show Your Customers You Care with a 24/7 Answering Service

How and when a business answers their customers’ calls says a lot about how the business “cares” for its customers. Here are a few things to consider. Business hours: Customers can’t always call you during regular business hours. So, customers are happily surprised when they call a vendor and a person answers the call rather…

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