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What is the ROI of an Answering Service?

By Irene | April 3, 2017 | Comments Off on What is the ROI of an Answering Service?

As a small business, you watch your business expenses carefully. That’s just good business practice. In the case of an answering service, it’s helpful to look at the bigger, longer term picture. Here are some considerations. More and more small businesses are opting to contract the “receptionist” desk to a professional answering service provider or…

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When the Customer Experience is Competitive Advantage

By Irene | March 15, 2017 | Comments Off on When the Customer Experience is Competitive Advantage

A content contributor to Forbes recently penned an article entitled, “Why Companies that Invest in Customer Experience will Destroy those that Don’t.” It’s a powerful article in many ways. First, the frustrating experiences with a vendor lead the contributor to publish an article that doesn’t put the store in the best light. Years ago, the…

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Businesses that Benefit from Inbound Answering Services and Call Centre Services

By Irene | March 1, 2017 | Comments Off on Businesses that Benefit from Inbound Answering Services and Call Centre Services

A professional answering service or call centre service benefits many organizations—whether your organization is a small business, medium-sized business, or a customer service department/help desk within a larger organization. At On Call Centre our reliable and high-quality fluently bilingual, live 24/7, inbound call centre and answering services benefit the following businesses: Property Management (including Building…

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Are Customer Service, Image and Work-Life-Balance Important to You?

By Irene | February 15, 2017 | Comments Off on Are Customer Service, Image and Work-Life-Balance Important to You?

      As a small business owner, you may wear many hats. There may be one “hat” you want to consider perching on someone else—like a professional customer service representative who works for an outsourced answering service provider or call center service provider. Here are three reasons why outsourcing makes good business sense for…

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Are You Delivering an Exceptional Customer Experience?

By Irene | February 1, 2017 | Comments Off on Are You Delivering an Exceptional Customer Experience?

In the blog post, “From touchpoints to journeys: Seeing the world as customers do,” by McKinsey&Company, the authors discuss the value of delivering exceptional experiences. In fact, the authors state, “… those that provide the customer with the best experience from start to finish along the journey can expect to enhance customer satisfaction, improve sales…

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What Can an Answering Service Do for Your Business?

By Irene | January 16, 2017 | Comments Off on What Can an Answering Service Do for Your Business?

It’s that time of year again. With a clean slate ahead, you may be wondering how you can improve your business numbers this year. If you don’t already employ an answering service or call centre service, you may want to consider doing so. While some telephone call answering services and call centre services offer both…

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Happy New Year from On Call Centre

By Irene | January 3, 2017 | Comments Off on Happy New Year from On Call Centre

This New Year is a fresh start on achieving your business goals. Whether you are a small business owner, manager of a customer support department or responsible for fundraising, we wish you every success in achieving your business goals in 2017. For us at On Call Centre, we are now in our 46th year of…

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Season’s Greetings from On Call Centre

By Irene | December 15, 2016 | Comments Off on Season’s Greetings from On Call Centre

On behalf of the On Call Centre team, my sincere appreciation goes out to all of our valued clients this holiday season. As we head into our 46th year of business, I want you to know that it is our pleasure to serve you and your customers. We take great pride in knowing that you…

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3 Customer Service Tips as We Head into the Holiday Season

By Irene | December 1, 2016 | Comments Off on 3 Customer Service Tips as We Head into the Holiday Season

    As we head into the holiday season, people are more polite and generous to one another—even helping their neighbours shovel out after a particularly heavy snowfall. That said, customer service representatives know that the people on the other end of the phone are stressed. There just doesn’t seem to be enough time to…

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Do You Want Repeat Business?

By Irene | November 16, 2016 | Comments Off on Do You Want Repeat Business?

Have you heard the age-old saying, “It costs less to retain a customer than to acquire a customer?” The service a business delivers to its customers contributes a great deal to retaining customers. If you are a small business, this is important because you’re often busy working to build your business rather than answering the…

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