Call Answering Service2024-05-17T05:40:28-04:00

Call Answering Service

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Improve Customer Engagement With Live Call Answering 

As a business owner, you want to ensure the best possible experience for your clients. While bots and automated voice message systems can do the job, a live company representative provides a human touch that voicemail and live chat can’t give. Offer your customers urgent answers and solutions anytime through On Call Centre’s professional agents. 

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Our Reliable and Trackable Performance Spans 50+ Years

As a pioneer in Canada’s call centre industry, On Call Centre has become a preferred partner of businesses of various sizes. You can provide your customers with the bilingual (English and French-speaking) advantage our clients enjoy. Moreover, we offer robust reporting on KPIs that you set to measure agent performance.

Acquire and Retain More Clients With Live Call Answering 

With our scalable plans, we help turn every call into a business opportunity. On Call Centre can take calls on your behalf 24/7/365 or during specific time frames, following a script customized to your procedures. We furnish you with detailed call reports and integrations, so your team and ours are always on the same page regarding customers.

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Ensure Every Caller Feels Heard and Supported

On Call Centre only recruits and trains talents from Canada to ensure we only field professionals in tune with your market’s needs. As a result, your callers can speak with a live agent in French or English and get answers or solutions in real time. Contact us today and discover how to achieve brand loyalty with our flexible service plans.


How will I find out about the calls your agents received?2023-04-29T10:00:00-04:00

We can send reports at the end of each call via email, SMS, or directly through your chosen customer management platform.

What types of industries can OCC’s call answering service support?2023-04-29T09:58:56-04:00

We cater to various industry types, from healthcare to the government and professional sectors. Visit our complete listing here.

What’s included in On Call Centre’s call answering service?2023-04-29T09:57:18-04:00

On Call Centre offers round-the-clock, after-office, and overflow phone answering services tailor-fitted to your workflow. Thus, our agents operate based on your protocols, which include message-taking, appointment scheduling, or routing your call to specific departments or company officials, depending on the caller’s concern.

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