Call Centre Solutions for Government and Social Services2024-05-17T05:40:28-04:00

Call Centre Solutions for Government and Social Services

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Make Every Call a Positive Citizen Experience 

The private sector’s focus on personalized customer experience has raised the public’s expectations of government and social services. Don’t let limited budgets, technology, and skills prevent you from delivering efficient and timely assistance. On Call Centre can help you elevate your constituents’ satisfaction in line with your fiscal mandate.

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We Bridge the Service Delivery Gap

Citizens demand reliable and professional returns for their tax dollars. More than empathy, they need solutions without going through the bureaucratic runaround. Our team can back up your communication capacity through voice, SMS, email, or a mix of these services. We can integrate with your internal system to reduce long hold times and unanswered calls.

Provide Superior Government Engagement With On Call Centre

On Call Centre has a 50-year track record of supporting municipal, provincial, and federal governments with their phone answering and message management needs. Our bilingual agents can beef up your workforce for outbound calls during emergencies and when call volume spikes in times such as the tax season. We supply reports on their performance based on your KPIs.

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Achieve Compliant and Secure Outsourcing Within Your Budget

We offer scalable service plans that are customized to your standards and processes. Calls only get routed to us at hours and days of your choosing. Our agents follow a script developed with your input.

Moreover, we ensure the security of citizen information of our partners in every field. Contact us today for more information about our call centre solutions.


Why should your office outsource answering calls with On Call Centre?2023-05-31T00:47:37-04:00

Every government agency and social service has its unique brand voice and customer service goals. With over 50 years’ experience, providing solutions to hundreds of businesses, On Call Centre ensures that we understand these aspects of your company. We do not have “solutions in a box” We can customize a plan, script, and message management system that reflect your branding, vision, and individual needs. We value deep customer knowledge as it empowers our agents to engage with your clients, using your brand tone and QA standards.

And in our 50 years of operations, each of our satisfied partners typically stays with us for more than a decade. Moreover, On Call Centre is proudly Canadian. We hire and train the best local talents to serve our partners with professionalism and empathy.

What’s included in On Call Centre’s government call centre services?2023-04-29T10:17:32-04:00

Besides customized scripting, emergency alerts, and overflow call handling, our team can assist you in other operational aspects requiring voice or omnichannel engagement. They include inquiries handling, application and claims processing, complaints and dispute management, email support, and citizen polls. Our agents can also take messages and screen and transfer calls in compliance with your procedures.

What types of government bodies can On Call Centre support?2023-04-29T10:15:50-04:00

We offer our services to government agencies at all levels, from local to national. Our agents can assist public schools, civil defense offices, tourism bureaus, utility companies, and others.

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