Call Centre Solutions for Small Trade Service Contractors
You Have Heard People Telling You to Start Your Own Contracting Business
And you do love your craft; getting your hands dirty and creating a finished project that your clients love and talk about with their friends—the all-important word of mouth.
But this is not how you are spending much of your time. There are phone calls, texts, emails, pieces of paper around the front seat of your truck, etc. Every time you pick up a tool, the phone goes off. You could use some help, but hiring doesn’t make financial sense.
The solution is right here.
On Call Centre can screen and process your business calls, so you can quote job requests accurately and focus on the things you are good at and love to do.
Strategize Based on Trending Demands and Pain Points
We have been helping people focus on the aspects they love about their small business while still being responsive to client communication for over 50 years. And clients have higher responsiveness expectations than ever before.
We can help you craft the right script, so the call flows smoothly and our agents can gather and report the information you need from your prospects and loyal clients. All messages are provided in an organized digital format that is easily managed from any mobile device. Moreover, our bilingual team allows your brand to connect seamlessly with all your callers.
Overhaul Your Communications With On Call Centre
Customers expect you to provide information and options that are as quick and stress-free as possible. Even if they don’t speak to you personally, callers can book appointments or get answers to basic questions on the spot through our live agents. Focused attention and 24/7/365 availability can capture your prospects and keep loyal clients happy.
Expand Your Reach Without Stretching Your Team
We can help you with your growth goals, so your staff won’t have to work overtime. Our agents can handle overflow calls or make outbound calls for effective follow-up and outreach. You can customize your service plan to cover only specific hours and days and scale up or down based on your call volume. Contact us today to discuss how we can develop a customized plan for you.
FAQs
You can get a notification after the end of each call, or a summary report once or twice a day. This report includes the caller’s contact and case details and any other information you require.
We address your prospect’s or client’s concern, take a message, and then send it to the appropriate person or direct the call to the right person—depending on what fits your business. If you’re busy, you can review the “to do” list once you have the time and then make return calls.
You can choose from one, two, or a mix of various services, which include inbound (live virtual reception) and outbound calls (including follow-up calls and satisfaction surveys), chat answering, emergency dispatch, appointment scheduling, and message taking.
We serve trade service contracting companies of all kinds—HVAC, electrical, plumbing, roofing, elevator operations, and fuel delivery, you name it—whether your customers are local, national, or international in scope.
Every small trade service contractor business has its unique brand voice and customer service goals. With over 50 years’ experience, providing solutions to hundreds of businesses, On Call Centre ensures that we understand these aspects of your company. We do not have “solutions in a box” We can customize a plan, script, and message management system that reflect your branding, vision, and individual needs. We value deep customer knowledge as it empowers our agents to engage with your clients, using your brand tone and QA standards.
And in our 50 years of operations, each of our satisfied partners typically stays with us for more than a decade. Moreover, On Call Centre is proudly Canadian. We hire and train the best local talents to serve our partners with professionalism and empathy.
