Forty percent of customers prefer calling a business. That’s a majority when you consider 29% prefer face-to-face, 18% prefer email and 13% prefer chat. If your business offers customers a phone number to reach you, that’s one step toward delivering a good customer service experience. The next step is to understand their experience once they hear the phone ringing at your business.
Are you aware of the following statistics?
- 69% of consumers wait on hold too long for a real person
- 67% of consumers hang up when they can’t talk with a real person
- 85% of consumers are dissatisfied with the overall phone experience
Be sure your customer service is the best it can be. Invest in a professional answering service. An answering service whose customer service representatives are real people who answer a ringing phone promptly. An answering service whose customer service representatives are professionals who enjoy talking with and helping people.
An answering service delivers an exceptional customer experience on your behalf so that you retain loyal customers and grow your business. if you need a professional telephone answering service or professional inbound call centre service, we invite you talk with us: On Call Centre. We’ve been providing answering services and call centre services to our clients serving Ottawa, Montreal and Toronto for over 40 years now.
Check out our new ebook: Have You Transformed Your Customer Service Strategy into Competitive Advantage?