Can a telephone answering service save you time and money? Absolutely. Consider the following.
#1. Partnering vs in-house staffing saves you time and money. Compared to hiring staff to answer the phone, it’s cost effective to partner with an experienced telephone answering service provider. There are also savings in terms of training, providing benefits, providing holiday pay and purchasing physical tools to perform their work.
#2. After-hours phone call answering services deliver a return on your money. If prospective customers call after regular business hours, you’ve just missed a revenue opportunity. If customers call after hours, your brand may get tarnished if no one answers their calls. With a trusted telephone answering service provider, who provides 24/7/365 service and every call is answered by a Customer Service Representative with a beating heart, you never miss a phone call.
#3. Better branding ensures your money is an investment in your business. When you hire a telephone answering service provider who employs professional Customer Service Representatives, they are experienced in the nuances of providing exceptional customer service. As a result, the Customer Service Representatives ensure your brand’s integrity when speaking with customers and prospective customers.