Exceptional customer service builds customer loyalty
At On Call Centre, we hire career-minded customer service representatives (CSRs). What does that mean?
As opposed to hiring people who are working at an answering service or call centre until they finish school or find the job of their true calling, we hire people whose career choice is “customer service representative.”
I just read an article, Hiring Customer-Ready Employees , by Colin Shaw. He talks about defining “the customer experience you want to provide to your customers” so that you can hire customer-ready employees. His statement nicely sums up the quality of people we hire.
Because our value to our clients is delivering high levels of customer service to their customers, the quality of our people is crucial.
- Our CSRs have a calling to help others. Their listening skills are finely honed and each strives to make every customer a satisfied customer.
- While most service providers offer inbound/outbound (or blended) services, all of our CSRs are 100% focused on inbound customer service. Thus, each is highly skilled at delivering exceptional customer experiences.
- We have CSRs who’ve been with us for greater than 10 years—need we say more.
We’ve been providing answering services and call centre services for our clients located in Ottawa, Montreal and Toronto for 44 years now. If you’re looking for an inbound answering service provider or inbound call centre service , we welcome the opportunity to talk with you.
In the meantime, we invite you to read the complete article, Hiring Customer-Ready Employees , at beyondphilosophy.com.
The post Career-minded CSRs Deliver High Levels of Customer Service appeared first on On Call Centre.
Monetizing Multilingualism: Exploring the Economic Advantages of Bilingual Call Centres
Bilingual support has several economic advantages for businesses. This article explores the cost benefits of using bilingual call centres.
Curating Curriculums: Tailored Training for Bilingual Call Centre Reps Across Industries
Discover the importance of tailored industry-specific training for bilingual call centre reps and explore effective training approaches and training best practices.
Professional Services: Enhancing Client Relations with Bilingual Precision
Effective client relations in professional services requires an understanding of diverse cultures and languages. Bilingual call centres can bridge the communication gap.
Health Services: Compassionate Care Through Bilingual Conversations
Explore how bilingual call centres bridge language gaps and provide compassionate patient care and clear communication in healthcare.
Tech & Telecom: Decoding Complexities Through Dual-Language Support
Providing dual-language support helps you cater to customers with varying language needs. Bilingual support also simplifies tech talk for non-tech-savvy customers.
