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Exceptional customer service builds customer loyalty

At On Call Centre, we hire career-minded customer service representatives (CSRs). What does that mean?

As opposed to hiring people who are working at an answering service or call centre until they finish school or find the job of their true calling, we hire people whose career choice is “customer service representative.”

I just read an article, Hiring Customer-Ready Employees , by Colin Shaw. He talks about defining “the customer experience you want to provide to your customers” so that you can hire customer-ready employees. His statement nicely sums up the quality of people we hire.

Because our value to our clients is delivering high levels of customer service to their customers, the quality of our people is crucial.

  • Our CSRs have a calling to help others. Their listening skills are finely honed and each strives to make every customer a satisfied customer.
  • While most service providers offer inbound/outbound (or blended) services, all of our CSRs are 100% focused on inbound customer service. Thus, each is highly skilled at delivering exceptional customer experiences.
  • We have CSRs who’ve been with us for greater than 10 years—need we say more.

We’ve been providing answering services and call centre services for our clients located in Ottawa, Montreal and Toronto for 44 years now. If you’re looking for an inbound answering service provider or inbound call centre service , we welcome the opportunity to talk with you.

In the meantime, we invite you to read the complete article, Hiring Customer-Ready Employees , at

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