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Customer Experience

3 Benefits of an Answering Service to Fundraisers

For teams responsible for fundraising drives, who can’t realistically handle the volume of inbound telephone calls, an experienced answering service or inbound call center services partner is a must. At On Call Centre, our fundraiser clients don’t get cookie-cutter solutions. That’s because we know that every fundraising drive is unique—from the fundraising goals to the…

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More Reasons to Partner with an Answering Service

Do you find that customers are calling you after regular business hours? Using voice mail to “speak” to your valued customers means their needs are put on hold until you can get back to them. This can be frustrating to a customer. Partnering with a professional answering service improves the level of service you offer…

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Zero Voicemail; Greater Satisfaction

One of the most frustrating experiences for customers is to encounter a voice mail greeting rather than a human greeting them. Frustration increases every time the customer hears the voice mail greeting. On Call Centre is a professional answering service provider and inbound call center services provider. We employ career-focused Customer Service Representatives. In other…

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Is One of Your Goals to Improve the Customer Experience?

Everything we read today is about improving the customer experience. That’s because the customer’s experience with your organization can either lead to the customer buying from you again and again, or going to the competition (and taking future customers with them). What are you doing to deliver an exceptional customer experience? One way to improve…

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When the Customer Experience is Competitive Advantage

A content contributor to Forbes recently penned an article entitled, “Why Companies that Invest in Customer Experience will Destroy those that Don’t.” It’s a powerful article in many ways. First, the frustrating experiences with a vendor lead the contributor to publish an article that doesn’t put the store in the best light. Years ago, the…

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Businesses that Benefit from Inbound Answering Services and Call Centre Services

A professional answering service or call centre service benefits many organizations—whether your organization is a small business, medium-sized business, or a customer service department/help desk within a larger organization. At On Call Centre our reliable and high-quality fluently bilingual, live 24/7, inbound call centre and answering services benefit the following businesses: Property Management (including Building…

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Are You Delivering an Exceptional Customer Experience?

In the blog post, “From touchpoints to journeys: Seeing the world as customers do,” by McKinsey&Company, the authors discuss the value of delivering exceptional experiences. In fact, the authors state, “… those that provide the customer with the best experience from start to finish along the journey can expect to enhance customer satisfaction, improve sales…

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What Can an Answering Service Do for Your Business?

It’s that time of year again. With a clean slate ahead, you may be wondering how you can improve your business numbers this year. If you don’t already employ an answering service or call centre service, you may want to consider doing so. While some telephone call answering services and call centre services offer both…

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3 Customer Service Tips as We Head into the Holiday Season

    As we head into the holiday season, people are more polite and generous to one another—even helping their neighbours shovel out after a particularly heavy snowfall. That said, customer service representatives know that the people on the other end of the phone are stressed. There just doesn’t seem to be enough time to…

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Do You Want Repeat Business?

Have you heard the age-old saying, “It costs less to retain a customer than to acquire a customer?” The service a business delivers to its customers contributes a great deal to retaining customers. If you are a small business, this is important because you’re often busy working to build your business rather than answering the…

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