Serving Ottawa, Toronto, Montreal (Canada)

Toll Free 1-866-323-3344 | Call 613-238-3262

Your Calls Are Our Priority | Vos appels sont notre priorité

Customer Experience

Answering Service Tips

At On Call Centre, it’s our job to provide exceptional customer experiences 24/7/365. How well we handle our clients’ customers’ calls speaks volumes when it comes to the loyalty their brands receive. Even if you’re not one of our clients, we know that the customer experience is important to you too. And, because it’s important…

Read More

Show Your Customers You Care with a 24/7 Answering Service

How and when a business answers their customers’ calls says a lot about how the business “cares” for its customers. Here are a few things to consider. Business hours: Customers can’t always call you during regular business hours. So, customers are happily surprised when they call a vendor and a person answers the call rather…

Read More

Deliver a WOW answering service or call centre service customer experience

This week, I read an article published by the CallCentreGuru blog. Entitled “Become a Call Center Manager that WOWs!”, the author discusses how a successful call centre “all starts with the call center manager, the person everyone in the call center looks towards for structure, guidance, mentoring, leadership, knowledge and above all pointing the way.”…

Read More

Why Switch from Voicemail to an Answering Service?

Did you know that 67%* of people hang up if they are unable to reach a live person? Partnering with an experienced answering service provider or call center provider will not only help to increase the number of new prospects you stay on the line in order to speak with your organization, the service provider…

Read More

3 Benefits of an Answering Service to Fundraisers

For teams responsible for fundraising drives, who can’t realistically handle the volume of inbound telephone calls, an experienced answering service or inbound call center services partner is a must. At On Call Centre, our fundraiser clients don’t get cookie-cutter solutions. That’s because we know that every fundraising drive is unique—from the fundraising goals to the…

Read More

More Reasons to Partner with an Answering Service

Do you find that customers are calling you after regular business hours? Using voice mail to “speak” to your valued customers means their needs are put on hold until you can get back to them. This can be frustrating to a customer. Partnering with a professional answering service improves the level of service you offer…

Read More

Zero Voicemail; Greater Satisfaction

One of the most frustrating experiences for customers is to encounter a voice mail greeting rather than a human greeting them. Frustration increases every time the customer hears the voice mail greeting. On Call Centre is a professional answering service provider and inbound call center services provider. We employ career-focused Customer Service Representatives. In other…

Read More

Is One of Your Goals to Improve the Customer Experience?

Everything we read today is about improving the customer experience. That’s because the customer’s experience with your organization can either lead to the customer buying from you again and again, or going to the competition (and taking future customers with them). What are you doing to deliver an exceptional customer experience? One way to improve…

Read More

When the Customer Experience is Competitive Advantage

A content contributor to Forbes recently penned an article entitled, “Why Companies that Invest in Customer Experience will Destroy those that Don’t.” It’s a powerful article in many ways. First, the frustrating experiences with a vendor lead the contributor to publish an article that doesn’t put the store in the best light. Years ago, the…

Read More

Businesses that Benefit from Inbound Answering Services and Call Centre Services

A professional answering service or call centre service benefits many organizations—whether your organization is a small business, medium-sized business, or a customer service department/help desk within a larger organization. At On Call Centre our reliable and high-quality fluently bilingual, live 24/7, inbound call centre and answering services benefit the following businesses: Property Management (including Building…

Read More