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Customer Service

Telephone Answering Services for Small Business Owners

If you are a small business owner, you may be considering your business strategy for 2018. One of the strategies you can consider is outsourcing your telephone answering needs. Here’s why. Credibility: Having your phones answered by a professional customer service representative (CSR) immediately increases the professionalism of your business in the eyes of the…

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Show Your Customers You Care with a 24/7 Answering Service

How and when a business answers their customers’ calls says a lot about how the business “cares” for its customers. Here are a few things to consider. Business hours: Customers can’t always call you during regular business hours. So, customers are happily surprised when they call a vendor and a person answers the call rather…

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Deliver a WOW answering service or call centre service customer experience

This week, I read an article published by the CallCentreGuru blog. Entitled “Become a Call Center Manager that WOWs!”, the author discusses how a successful call centre “all starts with the call center manager, the person everyone in the call center looks towards for structure, guidance, mentoring, leadership, knowledge and above all pointing the way.”…

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Why Switch from Voicemail to an Answering Service?

Did you know that 67%* of people hang up if they are unable to reach a live person? Partnering with an experienced answering service provider or call center provider will not only help to increase the number of new prospects you stay on the line in order to speak with your organization, the service provider…

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More Reasons to Partner with an Answering Service

Do you find that customers are calling you after regular business hours? Using voice mail to “speak” to your valued customers means their needs are put on hold until you can get back to them. This can be frustrating to a customer. Partnering with a professional answering service improves the level of service you offer…

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Zero Voicemail; Greater Satisfaction

One of the most frustrating experiences for customers is to encounter a voice mail greeting rather than a human greeting them. Frustration increases every time the customer hears the voice mail greeting. On Call Centre is a professional answering service provider and inbound call center services provider. We employ career-focused Customer Service Representatives. In other…

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Do You Need An After-Hours Answering Service?

Most businesses don’t operate 24/7/365. Yet customers still want to be able to contact a business outside of regular business hours if needed; for example, a property management company, building maintenance company, electrical contractor, and more. Outsourcing your telephone answering needs to a professional answering service provider or call centre provider is an effective way…

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Your 24-Hour Answering Service

For some types of businesses, their customers are consumers who need 24-hour access to your people. A few businesses that quickly leap to mind include property management, building maintenance, legal services, insurance, real estate—and trades like elevator services, electrical services, paving contractors, and plumbing and heating services. At On Call Centre, we have 46 years…

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Putting Career-minded Customer Service Reps to Work for You

There is one major difference between an inbound call center service and an outbound call center service: customer service. Professionals who answer phone calls are trained in customer service; whereas, those trained in outbound phone calls are generally trained in sales. At On Call Centre we offer inbound call center services and telephone answering services.…

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What is the ROI of an Answering Service?

As a small business, you watch your business expenses carefully. That’s just good business practice. In the case of an answering service, it’s helpful to look at the bigger, longer term picture. Here are some considerations. More and more small businesses are opting to contract the “receptionist” desk to a professional answering service provider or…

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