Featured Clients Using On Call Centre’s Answering Services And Inbound Call Center Services
The business owners, heads of customer service, and fundraisers who entrust their answering services and inbound call centre services programs to On Call Centre, are getting a good night’s sleep.
Our success is proven over 40 years of serving small, medium and large businesses in Ottawa, Toronto, Montreal (Canada), the United States, and around the world in a plethora of sectors:
- Property Management (including Building Maintenance)
- Professional Services (including Legal, Insurance, Real Estate, Financial, Veterinarian)
- Trades (including Elevator Services, General Contractors, Electrical Contractors, Paving Contractors, Fuel Delivery, Landscaping, Plumbing, Heating, Air Conditioning, Refrigeration, Glass and Mirror, Door, Appliances, Couriers, Parking, Vehicle Leasing, Trucking, Tire Companies)
- Emergency Services (including Fire Protection, Utilities)
- High Tech
Sector: Professional services
Service: Help desk 24×7
Every day, GradeATechs.com works to provide a more rapid, reliable and affordable choice for their customers’ technology needs! They’re constantly learning new technology advancements and developing ways to ensure that customers can get the most out of their computer experiences. GradeATechs.com strives to become the #1 choice for computing needs, by providing a straight forward, ‘plain English’ experience to all of their customers
Solution: Since early 2006, GradeATechs.com has partnered with On Call Centre to ensure each and every call is handled in a professional and timely manner.
Value: On Call Centre has been able to provide GradeATechs.com with the resources and services they need to deliver a high level of support to both their service technicians and their customers.
Sector: Commercial estate
Service: Push “0” for operator 24×7; Optional voicemail services for employees
Minto Developments is Ottawa’s largest property developer.
Challenge: With properties all over the city, Minto needed a way to process service requests quickly and efficiently for both their residential and commercial property groups.
Solution: On Call Centre created a database of Minto’s properties along with a customized call centre script to ensure each property group’s calls were handled appropriately in a courteous and efficient manner. On Call Centre also developed an extensive voicemail system to help Minto’s employees manage and process the large number of service calls they receive on a daily basis.
Value: Thanks to our call centre, Minto has been able to continue to provide outstanding customer service since 1995.
Sector: Utilities Service: Help desk for overflow calls 24×7
Hydro Ottawa is the principal provider of residential and commercial electricity to the city of Ottawa, the fourth largest city in Canada, with a population of close to 1 million residents.
Challenge: When the power goes out, Hydro Ottawa needs to respond to the situation by restoring power as quickly as possible to the many homes and businesses it services.
Solution: On Call Centre is their key to handling each situation efficiently and effectively by providing enough resources to handle a large volume of calls for extended periods of time during each power outage.
Value: On Call Centre handles all hydro outage calls, and logs the information into Hydro Ottawa’s proprietary service database system. Since 2003, On Call Centre has helped Hydro Ottawa keep the lights on for the many homes and businesses in the Ottawa area.
Service: Push “0” for operator 24×7
A subsidiary of Shell Canada, BlueWave sells and distributes heating fuel and related products and services to both residential and commercial customers.
Challenge: Due to the nature of their business, BlueWave Energy services a broad geographic area that requires an extended network of technicians to handle its customer base.
Value: BlueWave Energy turned to On Call Centre for help in dispatching service calls by territory. On Call Centre’s Customer Service Representatives were trained to access BlueWave Energy’s proprietary database and are now able to handle all service calls quickly and seamlessly.
Results: By using On Call Centre for its communication and customer service requirements, BlueWave Energy has been able to continually provide the level and quality of service its customers need and have come to expect.
What would you like to do next?
- Read about On Call Centre’s featured clients
- Read about all of On Call Centre’s telephone call answering services and inbound call centre services
- Schedule a free, 1-hour no-obligation consultation
- Have a sales manager Call me