On Call Centre has a 49-year proven track record of delivering professional inbound telephone call answering services and inbound call center services for clients located in Montreal, Toronto, Ottawa—across Canada. The result is that we deliver exceptional customer experiences to our clients’ customers.
There are a few competitive advantages that we deliver that ensure positive customer experiences.
#1. We answer every call. That’s right. We answer every call. No voice mail. Which means, to the delight of your customers, their calls are answered by a customer service-oriented person with a beating heart.
#2. We answer every call no matter the time of day or night. Our professional Customer Service Representatives answer incoming calls around the clock. And this makes your customers satisfied customers, because they can reach a person representing your business 24 hours a day, 7 days a week, 365 days a year.
#3. We respond in fluent French and fluent English: People like to talk with your business in the language of their choice. Each of our Customer Service Representatives is fluently bilingual, which means each understands the subtleties of the language and ensures your customers’ messages are correctly conveyed to you. And that makes you and your customers very satisfied.