Have you ever considered which of your customer service touchpoints are most preferred by your customers? Is it phone, website forms, email, live chat, in-person? What about social media networks like Twitter and Facebook?
It’s a valid question. Oracle’s research revealed the following:
- 40% of customers prefer phone
- 29% prefer face2face
- 18% prefer email
- 13% prefer stat
So, if your company is looking to retain loyal customers, then it’s time to take a second look at your company’s customer service strategy. And if you need a professional telephone answering service or professional inbound call centre service, we invite you talk with us: On Call Centre. We’ve been providing answering services and call centre services to our clients serving Ottawa, Montreal and Toronto for 45 years. We’ll answer your call: 613-238-3262 orToll Free 1-866-323-3344.
In the meantime, check out our ebook: Have You Transformed Your Customer Service Strategy into Competitive Advantage?