Deliver exceptional customer experiences with a professional telephone answering service.
Have you ever considered which of your customer service touchpoints are most preferred by your customers? Is it phone, website forms, email, live chat, in-person? What about social media networks like Twitter and Facebook?
It’s a valid question. Oracle’s research revealed the following:
- 40% of customers prefer phone
- 29% prefer face2face
- 18% prefer email
- 13% prefer stat
So, if your company is looking to retain loyal customers, then it’s time to take a second look at your company’s customer service strategy. And if you need a professional telephone answering service or professional inbound call centre service , we invite you talk with us: On Call Centre. We’ve been providing answering services and call centre services to our clients serving Ottawa, Montreal and Toronto for 45 years. We’ll answer your call: 613-238-3262 orToll Free 1-866-323-3344.
In the meantime, check out our ebook: Have You Transformed Your Customer Service Strategy into Competitive Advantage?
Source: Oracle
The post Customers Want to Speak to You appeared first on On Call Centre.
Monetizing Multilingualism: Exploring the Economic Advantages of Bilingual Call Centres
Bilingual support has several economic advantages for businesses. This article explores the cost benefits of using bilingual call centres.
Curating Curriculums: Tailored Training for Bilingual Call Centre Reps Across Industries
Discover the importance of tailored industry-specific training for bilingual call centre reps and explore effective training approaches and training best practices.
Professional Services: Enhancing Client Relations with Bilingual Precision
Effective client relations in professional services requires an understanding of diverse cultures and languages. Bilingual call centres can bridge the communication gap.
Health Services: Compassionate Care Through Bilingual Conversations
Explore how bilingual call centres bridge language gaps and provide compassionate patient care and clear communication in healthcare.
Tech & Telecom: Decoding Complexities Through Dual-Language Support
Providing dual-language support helps you cater to customers with varying language needs. Bilingual support also simplifies tech talk for non-tech-savvy customers.
