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I read an article in the current issue of Connections Magazine that discusses how the ways companies manage their customers’ issues has implications—good or bad. The article, “Customer Service Makes a Difference,” is insightful and worth your time to read.

In brief, the author buckets companies into one of three categories: those who don’t care, those who put forth a good effort and those who put forth customer service excellence. At On Call Centre, we take pride in delivering customer service excellence on behalf of our clients who care about their customers.

24/7/365 Phone Inbound Answering Service

Companies who care about their customers, hire On Call Centre to deliver 24/7/365 (sometimes 366!) customer service excellence. No matter the time of day or night, our professional Customer Service Representatives are answering the phones.

Inbound Answering Services with Beating Hearts

Companies who care about their customers, hire us to answer every single phone call. At On Call Centre, we do not use voice mail. Every time a phone rings, one of our professional Customer Service Representatives answers the phone.

Bilingual Telephone Inbound Answering Services in Fluent French or Fluent English

Companies operating in Montreal, Toronto, Ottawa—anywhere in Canada—hire us to offer choice of language to their customers. At On Call Centre, we understand the nuances of language. That’s why we offer your customers the choice of language—French or English—that makes them most comfortable.

Companies who understand that customer service makes a difference, but don’t have the skills in house to provide customer service, partner with On Call Centre to deliver customer service excellence on their behalf.

At On Call Centre , we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for 49 years.

If you’d like to read the article mentioned at the beginning of this blog, follow this link: Customer Service Makes a Difference