If you are an owner of a small business or manager of a customer support department , you may be looking for opportunities to improve your customers’ experiences with your brand. Technology that’s getting a lot of media attention this year is the chatbot. A recent article on chatbots though reveals that the technology, “…may not always have the answer to the more complex, situation or customer specific questions. This requires a shift to live agents.*”
For 47 years, On Call Centre has been provided answering services and call center services provided by Customer Service Representatives with beating hearts—and a desire to provide exceptional customer experiences.
- Round-the-clock service: We understand that each of your customers may need to reach your business outside of regular weekday hours or weekends or statutory holidays. Our Customer Service Representatives are scheduled so that every one of your customer’s calls are answered 24 hours a day, 7 days a week, 365 days a year.
- No voice mail: We do not use voice mail. Our Customer Service Representatives answer every call, which means your customers are greeted by a person with a beating heart ready to take messages or answer situation- or customer-specific questions.
- Bilingual service: We employ fluently bilingual French-English Customer Service Representatives. This is important to deliver an exceptional customer experience as our team can pick up on nuances in the languages.
Try our professional inbound telephone answering service or inbound call centre service —and deliver exceptional customer experiences. We’ve been providing tailored answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for 47 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.
The post Differentiate with Live CSRs Who Answer Your Customers’ Phone Calls appeared first on On Call Centre.
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