Your business needs are different from other businesses’ needs.

If you are a Manager of a Customer Support Department, you may need answering services or call centre services at specific times during your business day (or night). If you are a small business offering professional services, you may need a Customer Service Representative answering your inbound calls 24 hours a day, 365 days a year.

At On Call Centre, we have almost 50 years of experience customizing our services to clients’ unique requirements.

  • Overflow answering services . Customer Support Departments never know when inbound calls are going to be higher than historical data predicts. That’s why partnering with an experienced call center service or answering service is a solid back-up plan. Inbound calls can also be switched to your answering service partner when extra resources are needed during lunch and break times.
  • 24-hours a day answering services . For small businesses and self-employed professionals, On Call Centre’s Customer Service Representatives answer your customers’ calls around the clock 365 days a year. Partnering with On Call Centre lets you focus on your business without interruption.
  • After-hours answering services . You might be a business that is okay answering the calls during regular business hours; however, your preference is have customers who call outside regular business hours be directed to your answering service provider. On Call Centre does that. We answer your customers’ calls with your company’s name and then ensure the message is relayed to you as per your specifications.

At On Call Centre , we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year—sometimes 366. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for almost 50 years.

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