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French is considered as one of Canada’s official languages. It’s used as the primary language of over 20% of the population, and 17% more speak it along with English. To help ensure that your customers in Canada can connect with you regardless of their preferred official language,

you may want to hire bilingual employees for your customer support team or, as a more practical alternative, obtain a French call answering service.

Benefits of a French Call Answering Service

Aside from the general advantages of a live answering service, having a French or bilingual answering service has added benefits.

1. Improved Customer Service

By communicating with your customers in their native language, you’ll be able to provide them with better customer service. Your customers will feel appreciated and valued, and they’ll be more likely to do business with you again in the future. They will also have a better time explaining their concerns and understanding the solutions you provide them. By speaking their language, you build the foundations of customer loyalty.

2. Increased Sales

If you can reach a wider audience by offering customer service in multiple languages, you’ll inevitably see an increase in sales. After all, the more people you can reach, the more potential customers you’ll have. When customers know that you provide French-speaking agents, they will feel more comfortable transacting their business with you.

3. Improved Business Reputation

If you’re known for being able to accommodate customers from all over the world, your business reputation will improve. You’ll be seen as an international company, which can only help to boost your bottom line. You’ll stand out from the competition because customers will perceive your company as a global business that can deliver world-class service.

Factors to Consider Before Getting a French Call Answering Service

Before you start hiring a French call answering service, you need to evaluate several factors to know if this is the right solution for you. Don’t just get one for the sake of having French-speaking agents. You must consider your specific needs and preferences before making a decision.

1. Volume of Calls

Think about the volume of calls you receive in French regularly. If the number is low, it might not be worth investing in a French call answering service. However, if French communication is integral to your business operations, it could be worthwhile to have dedicated French support available at all times.

2. Call Answering Service Expertise

Make sure the answering service can handle the types of calls you receive—whether they be sales inquiries or appointment requests. Additionally, consider whether the service offers bilingual customer service representatives or if they specialize solely in French language support. You may discover that a bilingual answering service where the agents speak fluent French is the best and most cost-efficient solution.

3. Pricing Plans

Research the answering service’s pricing plans and determine if they fit within your budget. Most answering service charge on a per-volume basis, but some may charge monthly. Bilingual service may be priced as an add-on. Ask how the pricing scales when the call volume grows.

By evaluating these factors ahead of time, you’ll be able to find a French call answering service that meets all of your needs.

At On Call Centre, we provide bilingual call representatives who are fluent in French and English. Talk to a sales representative about how our services can help your business grow.

At On Call Centre , we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year—sometimes 366. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call centre services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for almost 50 years.

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