As a landscaping business owner, your clients depend on you for timely and efficient service. But what happens when they need assistance after business hours or on weekends? Do you have a plan in place to handle those calls?.
One solution is to hire an after-hours call answering service
What is an After-Hours Call Answering Service?
An after-hours answering service supports businesses receiving calls outside regular business hours. The service typically includes a team of trained professionals who answer calls and respond to customer inquiries or issues. They can also take messages, schedule appointments, and provide basic customer support.
Do Landscapers Need an Answering Service?
There are many scenarios where a landscaping business may need an after-hours answering service. Here are several examples:
• Weather-Related Emergencies
Your clients may need urgent assistance during major weather events in your area, such as flooding and windstorms. An after-hours answering service can help you manage these calls and dispatch your team to the affected areas.
• Maintenance Issues
If a client experiences an issue with their landscaping after you’ve completed a job, they may need to contact you outside of regular business hours. An answering service for landscapers can help you manage these calls and ensure that your team addresses the issue as quickly as possible.
• Scheduling Changes
If a client needs to reschedule their appointment or make a last-minute change to their service, they may need to contact you outside of regular business hours. A landscaping answering service can help you manage these calls and make the necessary changes to your schedule.
• New Business Inquiries
Should a potential client interested in your services calls outside of regular business hours, you wouldn’t want to miss the opportunity to talk to them. A 24-hour landscapers answering service can help you capture and follow up with these leads as soon as possible.
Benefits of an After-Hours Call Answering Servicea
Imagine it’s the peak of the season, you have a lot of clients, and your schedule is booked solid for the next few weeks. An answering service can help your business by providing the following benefits.
· Increased Availability
You can provide your clients with 24/7 access to support. Even if you’re not available, someone will always be there to answer their questions or take a message.
· Improved Customer Service
Good customer service is essential for any business. When clients have an issue or question, they want to speak with someone who can help them immediately. With an after-hours call answering service, you can give them the support they need.
· Increased Efficiency
A call answering service can help you manage your time more efficiently. Instead of spending your evenings and weekends answering calls, you can focus on your work and leave the calls to the professionals. In addition, your inbound inquiries are all in one place in the form of text messages or emails and not on hastily taken notes over the phone on whatever paper was available in the front of your truck.
· Cost-Effective
Hiring a full-time receptionist or customer service representative can be expensive. With an answering service, you only pay for the answered calls.
· Professional Image
When you have a call answering service, you can project a professional image to your clients. They’ll appreciate that you’re always available to assist them, even outside regular business hours. This can help you build trust and establish a positive reputation in your industry.
Is an After-Hours Answering Service Right for Me?
If you receive calls outside of regular business hours or want to provide your clients with better service, an after-hours call answering service may be the solution you’ve been looking for. Consider the benefits outlined above and whether this service aligns with your business, then book a call to determine if the solution is right for you.
At On Call Centre , we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year—sometimes 366. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call centre services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for almost 50 years.
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