Round-the-clock accessibility wins customer trust and loyalty faster than add-ons, discounts, and freebies. Just look at physical convenience stores and eCommerce sites—they thrive on satisfying your midnight-snack craving or processing your orders promptly.
However, responding with urgency isn’t only for specific industries, such as retail. Nowadays, the general public expects to communicate with almost any business type after official store or office hours through social messaging or chatbots. This is where 24/7 customer service comes in.