phone, new inquiries from walk-in patients, and other concerns. Ignoring one of them can spell disaster and cause the loss of valuable opportunities.
An effective call answering service is one of the best ways to address this. Here’s how a dental office answering service can help you grow your practice.
Prompt Answers to Phone Inquiries
Callers hate waiting on the phone. It makes them feel like their concern is unimportant. However, overwhelmed receptionists may feel flustered attending to walk-in and phone-in customers simultaneously.
A call answering service employs virtual receptionists that help manage incoming calls to your dental practice. They ensure that all calls are answered promptly and professionally. Patients get the information they need quickly and won’t waste time waiting.
For customers booking an appointment, virtual receptionists can lock in their preferred time and prevent your dental practice from missing out on a potential sale. They can also take messages and relay them to your staff.
A call answering service allows you to differentiate yourself from other dental practices by providing faster and more responsive customer service than the competition.
Provide After-Hours and Emergency Care
Patients who need urgent care may not have time to wait on hold or leave voicemails—they need immediate attention from someone who knows what they’re talking about.
With a call answering service, dentists can provide their patients with speedy responses while also reassuring them that their needs will be taken care of promptly. Virtual receptionists can answer the phone 24/7, even when your office is closed, and handle emergency calls when your staffs are not around.
Highly trained virtual receptionists can also save you the headache of dealing with paranoid patients who call about perceived dental emergencies. You only need to provide them with a customized script and workflow and create a system on how to route the actual urgent calls to an on-call dentist.
Enjoy Lower Admin Costs Without Sacrificing Customer Service
Having a call answering service helps reduce the time staff members spend on the phone, allowing them to focus on their core tasks. This makes them more productive and efficient because they are attending to duties related to their roles and delegating mundane but essential tasks like call answering to professionals.
At the same time, you don’t have to incur additional expenses from hiring a full-time receptionist. You’ll enjoy lower administrative costs because you’ll only pay for the answering service on a per-contract or per-needs basis. This costs significantly lower than paying full wages, including benefits.
Grow Your Dental Practice with On Call Centre
Call answering services are essential for any dentist looking to grow their practice and stand out from the competition. Besides providing prompt patient responses, they also allow staff members to focus on more important tasks while still ensuring that all inquiries are handled promptly and professionally.
If you’re looking for ways to improve your dental practice, investing in a good call answering service is definitely worth considering. At On Call Centre, we’ve had over 50 years of experience supporting dental practices. Get in touch for a free consultation today.
4. Provide valuable insights.
Answering services provide call transcripts and various call-related data. You can learn the common concerns why parents and students call and prepare easily accessible information to address them.
To address these concerns, you can release FAQs and KB articles on your website and social media pages.
5. Handle other communication channels.
Today’s inquiries are no longer limited to phone calls. Parents and students also use emails and chats to seek answers. An answering service can provide omnichannel support so anyone can reach your school from any convenient platform.