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What are the signs you need an answering service?

Have you ever wondered if you need an inbound call answering service ? An answering service can benefit almost anyone — it’s a great solution whether you’re self-employed, a small business, a large business, a nonprofit, or the manager of a customer support department.

There are a few signs you would benefit from an answering service:

  • You have trouble keeping up with all the calls you receive each day.
  • You have customers who call after business hours and need support immediately.
  • Your voicemail is always full.
  • Answering calls is not your specialty.
  • You speak English but also serve French speakers.
  • You speak French but also serve English speakers.

If any of the above apply to your situation, an answering service may be the solution. Professional customer service representatives (CSRs) know how to engage customers, provide relevant information, and answer questions. They can also take messages, which they’ll relay to you quickly and with a high degree of accuracy.

Why On Call Centre

Inbound customer service requires an entirely different skill set than outbound telemarketing, telesales, and inside sales. Whereas most service providers offer inbound/outbound, all the CSRs at On Call Centre focus on inbound customer service. They’re also highly skilled! For quality control, two third-party organizations randomly test our CSRs every month of the year. These are:

  • Canadian Call Management Association (CAM-X). We have received eight consecutive CAM-X Awards of Excellence.
  • Association of TeleServices International, Inc. (ATSI). We have received 15 consecutive ATSI Awards of Excellence for exceeding high levels of customer service.

If you answered “yes” to any of the signs you need an answering service, contact us. We’ve been providing answering services to clients located in Ottawa, Montreal, and Toronto for more than 40 years.

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